With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.
As a Senior Operations Analyst, you will act as the main internal Operations strategic/analytic resource across areas, having Support Ops teams as main stakeholders and connect and coordinate other teams to get initiatives done. Strong work ethic and a positive attitude. Good communication and collaboration skills. Ability to work under supervision and guidance. High motivation and a desire to succeed.Stakeholder management.
Responsibilities
- Ability to analyze and interpret complex sets of data, as well as make business recommendations based on analysis
- Ability to integrate different data sources and create data reporting systems in Mode Analytics
- Track progress of business inputs/outputs across cross-functional stakeholders while identifying gaps or risks and drive resolution as necessary
- Drive operational efficiencies based on data
- Prepare and deliver program status updates and presentations to internal stakeholders and executive leadership team
- Apply technical mindset to identify operational drivers
Requirements
- Bachelor's degree or equivalent experience in Economics, Finance, Data Science, Actuary, Engineering, Statistics
- 2-4 years of relevant experience working in Operations, Product Management, Data Science, Strategic Teams
- Outstanding organization, analytical and strategic thinking
- Great top-down communication skills
- Advanced English (written and spoken)
- Advanced knowledge in using tools to manage big sources of data and visualization, such as: SQL, Snowflake, PowerBI, Tableau
- Knowledge of CRM tools such as Zendesk, Salesforce, Hubspot, Kustomer is a plus
Benefits
- Company-funded Health for employees and immediate family members
- Life insurance
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Coworking Travel allowance
- $2,000 USD annual Professional Development allowance
- $500 USD annual Fitness allowance
- $500 USD Phone Finance allowance
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance
Top Skills
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
