Senior Operations Administrator

Firm Overview:

Cambridge Associates (“CA”) is a leading global investment firm. CA’s goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non-discretionary portfolio management, and investment consulting.

Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania.  Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world.  For more information, please visit www.cambridgeassociates.com.

Job Description Summary:

The Senior Operations Administrator is a key member of the Manager Research Operations (MRO) group, providing advanced administrative and operational support to Manager Research colleagues across Global Investment Research (GIR), including executive-level support. This role combines proactive calendar and travel management, meeting coordination, reporting, and content support with responsibility for assigned projects and Research processes. The individual will anticipate needs, resolve issues, and deliver accurate, timely work with minimal direction.
Success in this position requires strong organizational skills, sound judgment, nuanced communication, and the ability to balance daily and weekly deadlines with longer-term projects. The individual must understand how Research processes fit together, recognize shifting priorities, and keep stakeholders informed without prompting. The role requires discretion with sensitive information, proactive management of expectations, and the ability to bring practical solutions to discussions.
Collaboration across the administrative team, MRO, Research, and the broader firm is central to the role. The individual will help onboard and mentor less experienced colleagues, provide full administrative and process coverage as needed, and identify ways to improve workflows. A strong understanding of CA’s business, the investment industry, and supported asset classes will enable this individual to connect day-to-day work with broader team and departmental priorities.

Job Description:

Key Responsibilities:

Administrative & Operational Support:

• Provide proactive calendar management and coordinate internal and external meetings, including agendas, materials, room logistics, technological needs, follow-up requests, and accurate maintenance of related documentation
• Arrange complex travel and prepare detailed itineraries, anticipating scheduling conflicts and addressing logistical issues for assigned colleagues
• Prepare and process accurate time sheets, expense reports, and Amex statements in accordance with CA policies and deadlines
• Revise, edit, and proofread documents and PowerPoint presentations as needed
• Provide full administrative backup and coverage for team members, ensuring effective handoffs and continuity of support
• Understand different meeting types and consistently record meetings and maintain supporting materials in relevant systems, at an appropriate cadence
• Use Microsoft Word, Excel, PowerPoint, and Outlook proficiently, along with relevant CA databases and tools
• Apply strong knowledge of CA policies and processes; understand MRO and supported asset classes and maintain a broad understanding of other asset classes across Research

Teamwork, Communication & Citizenship:

• Consistently apply CA Values in everyday work and demonstrate inclusive behavior and an appreciation for CA’s diversity, equity, and inclusion efforts
• Build trusted relationships with MRO and Research colleagues, including Investment Analysts, Associate Investment Directors, and Investment Directors; collaborate across the firm to achieve shared goals
• Help onboard new team members and mentor less experienced colleagues through task-related guidance, knowledge sharing, and practical support
• Anticipate individual and team needs, respond to requests promptly without reminders, and proactively offer support and coverage where needed
• Produce clear, concise, accurate communications and presentations, adjusting tone and level of detail to the audience and situation
• Keep stakeholders informed of progress and relevant updates without prompting; identify useful information and share it in an appropriate forum
• Handle confidential and sensitive information with discretion, and come prepared to discussions with practical solutions rather than only identifying problems

Task Management & Professional Development:

• Take ownership of assigned projects and complete work with minimal direction, balancing daily and weekly deadlines with longer-term responsibilities
• Proactively identify shifting priorities and dependencies, anticipate requests, and adjust work plans to meet deadlines while maintaining stakeholder relationships
• Communicate emerging risks before deadlines are missed, manage expectations, and renegotiate timelines with appropriate stakeholders when necessary
• Identify improvements to processes within supported asset classes and consider how those improvements could benefit others across the department
• Contribute to ongoing and ad hoc projects and cross-group initiatives, proactively identifying opportunities to add value beyond assigned responsibilities
• Demonstrate curiosity about expanding the role and its impact on MRO, GIR, and CA; incorporate broader priorities into individual goals and everyday problem-solving, and apply feedback to improve performance

Qualifications and Experience

• Bachelor’s degree in any discipline, with a record of academic or professional achievement.
• Demonstrated success supporting Research colleagues or executives with administrative responsibilities, including travel, events, calendars, and communications.
• Strong listening, written, and verbal communication skills, with the ability to tailor clear, concise communications to different audiences.
• Strong interpersonal skills and a demonstrated ability to build trusted, inclusive working relationships across teams and levels of the firm.
• Highly organized and proactive, with strong attention to detail, follow-through, and the ability to anticipate and execute team needs.
• Sound judgment and well-developed problem-solving skills, with a solutions-oriented approach to resolving issues.
• Ability to balance routine deadlines and longer-term projects, complete assigned work with minimal direction, and proactively manage stakeholder expectations.
• Ability to adapt quickly, navigate ambiguity, prioritize requests, and maintain high-quality work under pressure.
• Discretion and professionalism in handling confidential and sensitive information, supported by strong knowledge of CA policies and processes.
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and especially Outlook, as well as relevant CA databases and tools; experience with Adobe Acrobat preferred.

Base salary range for this role:

Pay Range Minimum:

77400

Pay Range Maximum:

100600

In addition to the listed salary range, this position is eligible for an annual performance-based bonus and a comprehensive, competitive benefits package. Actual placement within the stated salary range will be determined based on factors such as skills, experience, and qualifications, as well as internal equity.

The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.