Senior – Operational Risk & Resilience Oversight

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

This Senior – Operational Risk & Resilience Oversight role reports directly to the Head of ORRO Governance & Risk Program Oversight. As part of the second line of defense in the Independent Risk Management function, you will support the first line of defense businesses to ensure effective use of operational risk management tools. You will work across multiple businesses, functions, and geographies to promote awareness of risks and controls, ensuring alignment with our risk appetite.

Key Responsibilities:

• Actively participate in providing effective oversight and challenge over the risk and control assessments (RCSA) performed by business owners.

• Conduct independent assessments of key and critical controls to provide objective reviews.

• Evaluate and recommend new controls where gaps have been identified.

• Review and assess incidents and operational loss events, perform root cause analysis, and ensure timely logging by management. Develop and implement Issues and corrective action plans (CAPs) within deadlines.

• Perform thematic reviews across businesses and/or segments to identify potential enterprise-level issues and propose action plans.

Qualifications:

• Broad knowledge of financial services and insurance business, along with related products.

• Minimum of three (3) years in operational risk management or related fields such as audit or compliance.

• ​Strong understanding of operational processes, risks, and controls.

• Experience with independent control design assessment and evaluating operating effectiveness.

• Strong professional skepticism and detail orientation with excellent analytical and critical thinking skills.

• Ability to quickly understand business processes and their risk implications, analyze complex situations, and make valuable and practical recommendations.

• Results-oriented with a focus on quality, delivering value, and strong attention to detail.

• Ability to balance priorities and meet deadlines.

• Solid written and oral communication skills.

• Strong influencing skills to build effective relationships within and across divisions.

• High proficiency in MS Office Products and data analytics tools is a plus.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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