Senior Operational Risk Manager

Risk Management is a function that provides independent oversight of risk-taking and risk mitigation activities for our businesses. It involves identifying, measuring, monitoring, assessing, and reporting risk factors facing our businesses. The Canada Risk Management team is responsible for ensuring that risk considerations are considered in all areas and processes from product development and new initiatives to front-line business objectives for our Canada Segment businesses.

This role represents an exciting opportunity to influence the evolution of a comprehensive risk management culture within Canada Segment.  Reporting to the AVP of Risk Management, the Senior Manager, Operational Risk Management, is accountable for ensuring the businesses operate within the process, risk and control requirements from the Enterprise and Operational Risk Management Frameworks. The role requires pragmatic business judgment, technical subject matter expertise in risk management, and highly effective communication and influencing skills with colleagues at various levels.

Position Responsibilities:

• Provide second line of defense oversight of risk and control self-assessments (RCSAs) by probing and challenging assumptions, evaluating risk exposure and applying risk expertise, relationship management and critical thinking skills.

• Recommend process and control improvements, supporting the business in developing practical, effective action plans to address identified gaps.

• Identify, track, and monitor key risks, issues and corrective action plans in close collaboration with 1st Line and 1B partners to ensure timely and effective remediation.

• Document oversight activities to ensure compliance with enterprise risk management methodologies, tools, and processes.

• Support the Canada Segment Risk Committee by preparing high‑quality meeting materials, drafting clear and accurate minutes, coordinating inputs from cross‑functional contributors, monitoring and following up on action items, developing and maintaining the committee agenda, and assembling comprehensive monthly meeting packages to enable effective oversight and decision‑making.

• Contribute to a range of risk management activities on an as-needed basis including assessments related to risk culture and emerging risks.

• Ensure alignment with Manulife Financial group policies and enterprise risk standards, escalating risk concerns in a timely and appropriate manner.

• Strengthen collaboration with oversight and assurance functions (e.g. Internal Audit, Compliance, Legal, Information Security etc.) and maintain productive relationships across functional areas to enhance enterprise-wide risk management.

Required Qualifications:

• Strong knowledge of risk management tools, techniques, and methodologies, with 3-5 years of experience in operational risk management or a highly related field which may include roles in operations management, finance, third party risk, fraud, legal, audit, compliance, risk consulting, etc.

• Demonstrated proficiency in effective oversight and challenge, including assessment of control design and effectiveness.

• Excellent communications and interpersonal skills with an ability to negotiate, influence and collaborate for shared success and to build relationships with key partners and stakeholders.

• Ability to create effective presentations, with the ability to summarize complex issues into clear decision points and action plans.

• Knowledge of financial services/insurance business and related products

• Team player who is adept at working in a matrix environment

• Self-starter with ability to work independently

• Detail-oriented with excellent analytical, critical thinking, problem-solving skills and the ability to think strategically.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].