Overview:
The Senior Executive Technical Support Specialists are the face of technology when it comes to M&T’s most senior Executives and Board of Directors. This role has both tremendous opportunity and visibility as you will be working with many technology and business disciplines. This role will directly impact and improve every day customer experiences across the enterprise by working with multi-disciplinary technical teams to implement policy, procedure, and practice improvements.
Primary Responsibilities:
Great opportunity and visibility to work across multiple technology and business disciplines.
Confidently work directly with Executives under high stress situations
Foster a tech safe and inviting culture for Executives and Board of Directors
Ability to ‘read the room’, prioritize, and respond with urgency
Respond to and resolve identified technical incidents requiring advanced problem-solving based on knowledge of system and adjoining systems.
Ability to ask targeted questions and guide users with simple, step-by-step instructions
Use advanced diagnostic tools to troubleshoot issues.
Create trending information of system issues and work with partner teams to clarify variables to support efforts to address identified issues from the analysis.
Research options when anomalies occur and choose best course of action.
Provide training to less experienced staff.
Use tools to help automate processes and make systems more efficient, manageable, available, and secure.
Knowledge of building and installing PCs, computer peripherals, WebEx, MS Teams, Microsoft 365, iOS, and Android support.
Supporting Virtual/Onsite events using Cisco Video equipment and third-party conferencing services (Zoom, On24, GoToMeeting, etc.)
Create and edit end user, Service Desk and JIRA technical documentation.
Lead and participate in technical and usability evaluations of Technology products and services for Bank employee use.
Direct and monitor team resources and coordinate development tasks on small to large scope projects. Prepare and manage the technical component of project plans.
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
On call rotation
Education and Experience Required:
A combined minimum of 7 years’ higher education and/or relevant work experience, including a minimum of 3 years’ executive and/or endpoint user technical support experience
Ability to build and maintain effective relationships within and across multiple technical teams
Prior experience prioritizing and delivering results in high-pressure environment across competing priorities and quickly changing landscape
Proficient persuasive communication skills to gain buy-in of others
Proven experience with and demonstrable aptitude for quickly learning new technical skills, growing behavioral competencies, and seeking out industry best standards
Exhibits high degree of workplace professionalism, including having a positive mindset, being open to professional coaching, accountable of one's actions, dedicated to quality outcomes, and respectful of others.
Education and Experience Preferred:
Bachelor's degree in Computer Science or related discipline
Project management experience
Knowledge and understanding of corporate governance principles
Detail-oriented
Ability to see the big picture
Strong interpersonal skills
Flexibility in responding to work priorities
#LI-JB3
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $99,500.00 - $165,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBoston, Massachusetts, United States of AmericaSkills Required
- Minimum 7 years relevant work experience
- Proficient communication skills
- 3 years executive or endpoint user technical support experience
- Ability to build relationships with technical teams
- Strong problem-solving skills
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
