Help at Home is hiring a Senior Onboarding Specialist
Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.
Job Summary:
The Senior Onboarding Specialist provides all final compliance checks for newly hired and rehired field staff and authorized clients. This position is responsible for verifying the accuracy of all onboarding and authorization details and supporting documents. They serve as the final check before a Caregiver can begin serving our clients. The Senior Onboarding Specialist reports to the Lead Onboarding Specialist.
Responsibilities
- Reviews new client onboarding packet to ensure accuracy.
- Verifies that client schedule is accurate and fits within the authorization limits. Adds information to client and caregiver profiles.
- Reviews field staff profiles to ensure all required credentials have been collected and filed appropriately.
- Ex. background checks, tax documents, and state required trainings
- Fixes small issues and provides feedback to leadership regarding the accuracy of the onboarding process
- Forwards larger issues to leadership
- Following successful compliance check, begins activation process to include:
- Pay rate and home location verification.
- Client Eligibility/Compliance.
- Confirm number of hours entered matches authorization.
- Activate Caregiver profile ensuring accurate date-of-hire.
- Train field staff on use of SMC or IVR timekeeping applications.
- Send activation email to notify all parties of pertinent information regarding the case.
- Performs other duties as assigned
Qualifications/Educational Requirements
- Bachelor's degree in Human Resources, Business, Communication, or equivalent experience.
- One (1) to two (2) years of experience in high-volume, non-exempt hiring required.
- Customer service and high phone volume experience preferred.
Benefits:
Our team is the foundation of our work. We offer:
- Weekly pay
- Direct deposit or cash card offered
- Healthcare, dental, and vision insurance
- Paid time off
- 401k
- Ongoing, in-depth training opportunities
- Meaningful work with clients who need your help
- Career growth and experience with an industry leader with 40+years of history in a high-demand field
Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. Employees will be eligible for hiring bonuses after 90 days.
What We Do
In our 45+ year history, Help at Home has provided care for individuals, helping them to remain independent and able to live their best lives in their own homes. Our clients have always been like family. As the leading national provider of high-quality, relationship-based home care for seniors and people living with disabilities, we’re uniquely positioned as the home care company of choice.
Our person-centered home care services create Great Days and Meaningful Moments for individuals, while also driving high-quality, low-cost outcomes. We provide in-home, community-based care in 13 states and 169 locations with the help of 30,000 highly trained, compassionate caregivers who have relationships with 67,000 clients.
