The Role
Lead complex SaaS customer onboardings from scoping and configuration through data integration, training, go-live, and handover to Customer Success. Own project effort, budgets, timelines, and scope discipline while identifying follow-up sales opportunities. Standardize recurring implementation work, coach junior consultants, manage senior customer stakeholders, and collaborate with Solution Experts on edge cases and product improvements.
Summary Generated by Built In
Department: Delivery – Onboarding
Employment Type: Permanent
Location: Munich or Madrid
Workplace type: Hybrid (3 days per week in office)
About osapiens
Employment Type: Permanent
Location: Munich or Madrid
Workplace type: Hybrid (3 days per week in office)
About osapiens
osapiens is one of the few real European SaaS stories: 2,500 customers, backed by BlackRock, Goldman Sachs, and Armira, AI-native operating model, and the platform of choice for sustainability, supply-chain transparency, and product compliance across Europe. We are headquartered in Mannheim with primary working hubs in Munich, Madrid, and Mannheim.
Why this role exists
We are replacing external implementation capacity with senior know-how that stays in the house. This role takes our large and complex Supplier Intelligence and Procurement customers live — on time, inside budget, and without the project quietly expanding.
You lead customers rather than serve them: you decide the sequence, push back on scope that does not serve the go-live, and leave the team better than you found it.
Key Responsibilities
- Run complex onboardings end to end. Scoping, configuration, data integration, key-user training, go-live and a documented handover to Customer Success — for our largest and most complex accounts.
- Own effort and budget. Estimate realistically, stay inside the booked hours, and when you see overconsumption coming, trigger the follow-up sale with CS and Sales instead of quietly continuing to deliver.
- Make the next project cheaper. Build onboarding packages, checklists and self-service content (an eLearning instead of a session) for the standard use cases in your area, and use the Solution Expert's enablement material consistently.
- Coach the team. Review project plans and configurations from more junior consultants, step in on difficult customer situations, and give the feedback that feeds the skill matrix.
- Work with the Solution Expert. Escalate genuine edge cases, and play patterns back — recurring questions, product gaps. You are not a stand-in Solution Expert.
- Build the customer relationship with decision-makers during the onboarding and hand it over to CS with the stakeholder map documented.
Roughly how the role splits: 70 % your own customer onboardings · 15 % coaching and review · 10 % standardisation · 5 % collaboration with the Solution Expert.
Skills, Knowledge and Expertise
- Several years of project experience in SaaS implementation or consulting in supplier management, procurement or supply chain compliance — with full responsibility for the customer, not just a workstream.
- Working knowledge of supplier processes: onboarding and qualification, risk assessment, audits, corrective actions — and of the regulation behind them (LkSG, CSDDD).
- Solid understanding of data models, interfaces and configuration — no coding required. Experience with ERP and supplier master data is a strong plus.
- The instinct to standardise. You notice when you are doing the same thing for the third time and turn it into a package.
- Budget and scope discipline: you state the limits of the engagement clearly to the customer rather than absorbing scope creep.
- Business-fluent English. German and/or Spanish a strong plus.
- Low travel: below 10 %; onboardings run largely remote.
Benefits
- A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Madrid, Munich and beyond
About
osapiens develops holistic Software-as-a-Service solutions that help global companies ensure transparency, efficiency, and trust across their entire value chain. Through its cloud platform, the osapiens HUB, the company leverages innovative technologies, including artificial intelligence, to strengthen businesses while promoting human rights, ecological responsibility, and sustainable corporate governance.Founded in 2018 and headquartered in Mannheim, Germany, osapiens works with around 2,500 companies in over 50 countries across industries such as consumer goods, automotive, fashion, pharmaceuticals, and medical products. The company is backed by Goldman Sachs and Decarbonization Partners, reinforcing its commitment to responsible, sustainable growth and has reached unicorn status in January 2026.
Skills Required
- Several years of project experience in SaaS implementation or consulting
- Experience in supplier management, procurement, or supply chain compliance
- Full responsibility for customer engagements, not only individual workstreams
- Working knowledge of supplier onboarding, qualification, risk assessment, audits, and corrective actions
- Knowledge of relevant regulations, including LkSG and CSDDD
- Understanding of data models, interfaces, and configuration
- Experience with ERP and supplier master data
- Budget and scope management discipline
- Business-fluent English
- German and/or Spanish language skills
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The Company
What We Do
osapiens develops holistic Software-as-a-Service (SaaS) solutions that help global companies ensure transparency, efficiency, and trust across their entire value chain. Through its cloud platform, the osapiens HUB, the company leverages innovative technologies, including artificial intelligence, to strengthen businesses while promoting human rights, ecological responsibility, and sustainable corporate governance. Headquartered in Mannheim, Germany, osapiens supports over 2,500 customers worldwide, from SMEs to global enterprises, in driving sustainable growth and regulatory compliance.
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