Senior Officer, Office Services

The Senior Officer, Office Services is responsible for providing reliable front desk and administrative support to ensure smooth day‑to‑day office operations. The role serves as the first point of contact for employees, visitors, and vendors, delivering a professional and welcoming experience while maintaining high standards of organization, accuracy, and service.

This position supports office administration, facilities coordination, inventory control, and expense processing, contributing to a well‑managed, efficient, and compliant workplace. The role works closely with internal stakeholders and the Office Services team to ensure operational continuity, cost control, and timely execution of office‑related services.

Position Responsibilities:

• Deliver a warm, professional, and welcoming reception experience for all employees and visitors.
• Manage visitor registration, issue access badges, and maintain accurate, up‑to‑date visitor logs.
• Answer and direct incoming calls promptly with clear and professional communication.
• Process requests for business cards, staff ID cards, and lift access cards, ensuring timely and accurate distribution.
• Maintain organized digital and physical filing systems, including QR stand records, to ensure easy retrieval and proper documentation.
• Process documents, submissions, and approvals accurately and in a timely manner.
• Ensure proper filing and documentation of approvals, invoices, receipts, and related records.
• Monitor and maintain sufficient office stationery supplies to prevent stock shortages.
• Oversee purchase orders for stationery requests across branches.
• Conduct regular inventory checks and reconcile physical stock with system records on stationery
• Perform daily inspections of meeting rooms to ensure cleanliness, readiness, and functionality.
• Coordinate with relevant teams or vendors to address issues promptly.
• Manage courier services, including dispatch, tracking, and receipt of all incoming and outgoing packages.
• Track and review transportation usage by department to support accurate reporting and cost control.
• Process monthly miscellaneous expenses for the Office Services team in Concur.

Required Qualifications:

• Bachelor’s degree or final‑year student in Business Administration, Management, Office Administration, or a related field.
• Fresh graduates are welcome to apply.
• 0–3 years of experience in administration, front desk, customer service, or office support is preferred.
• Internship or part‑time experience in an office environment is an advantage.

Preferred Qualifications:

• Good communication skills in Khmer and English (spoken and written).
• Basic computer skills (Microsoft Outlook, Word, Excel).
• Organized, detail‑oriented, and able to manage multiple tasks.
• Friendly, professional, and service‑minded attitude.
• Willingness to learn and grow in Office Services and administration.
• Responsible and dependable.
• Positive attitude and team‑oriented.
• Comfortable working at the front desk and interacting with people daily.
• Able to follow procedures and meet deadlines.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].