Senior NOC Operator

AMC Networks is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and engaged fan communities around the world.

We create and curate celebrated series and films across distinct brands and make them available to audiences everywhere. Our portfolio includes targeted streaming services AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK and HIDIVE; cable networks AMC, BBC AMERICA, Independent Film Company, Sundance TV and We TV; and film distribution labels Independent Film Company and RLJE Films. The company also operates AMC Studios, our in-house studio, production, and distribution operation behind acclaimed and fan-favorite originals including The Walking Dead Universe and the Anne Rice Immortal Universe, and AMC Networks International, our international programming business.

We are currently seeking a Senior NOC Operator to join our Media Operations & Engineering team based in our Bethpage, NY office.

JOB RESPONSIBILITIES 

• Monitor all channels distributed from AMCN B&T to ensure: 
• Signal quality going out of house and clean signal coming back in house. 
• Tones to trigger local commercial insertion are going out as expected. 
• Nielsen SID is distributed for proper crediting of viewership. 
• Log into all signal encoders (over seventy-five encoders) and check for alarm status, bandwidth analysis, device temperature and device filter status. Troubleshoot issues, as necessary. 
• Perform system checks that include: 
• Routing both mirror and disaster recovery systems to workstations to confirm system functionality. 
• Checking satellite receivers in the NOC and SAT Hubs to confirm good margin levels for signal quality. 
• Confirming Mediaproxy system is recording all channels to ensure our ability to provide evidence of clean and accurate transmission when needed. 
• Verifying encrypted messages are going out as intended. 
• Reviewing Crystal Monitoring & Control to confirm proper transmission path on air. 
• Schedule downlink requests as needed from home office. 
• Man affiliate hotline to receive any affiliate engineering calls and troubleshoot issues as needed. 
• Program and operate live blackouts and service replacements. 
• Walk the Encoding Hub each shift to check alarm status on encoders. 
• Take leadership role among operators. 
• Assist management team with training, metrics, and SLAs associated with NOC. 
• Work on projects and initiatives as needed. 

QUALIFICATIONS (Required & Preferred) 

• High School Diploma 
• 5-7 years of relevant work experience 
• Strong knowledge of signal flow within a broadcast facility required. 
• Strong knowledge of encoding platforms, such as Synamedia and CommScope systems, required. 
• Understanding of equipment such as routers, analyzers, receivers, and encoders required 
• Ability to train operators to enhance their performance, development, and productivity. 
• Strong customer service, communication, and troubleshooting skills required. 
• Detail orientated, organized and capable of handling multiple concurrent issues under high-pressure situations with accuracy required. 
• Ability to work closely with peers and operations and engineering teams. 
• Ability to function in a 24/7 operational environment and work flexible schedule which could include nights, weekends, and holidays. 

The base compensation for this position is $75,000-$80,000 commensurate with experience. AMC Networks additionally offers a comprehensive benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Paid Time Off, Paid Parental Leave and Adoption Services, among other benefit plan options, subject to eligibility requirements.