Fortinet

Senior NOC Engineer

Reposted One Month Ago

Be an Early Applicant

2 Locations

In-Office

Senior level

Security • Software • Cybersecurity

The Role

Operate, monitor, troubleshoot and optimize Fortinet cybersecurity solutions in a 24/7 NOC. Engage customers, own service requests within SLAs, detect/respond to security threats, produce reports, and build expertise on FortiGate, FortiManager and LAN edge devices.

Summary Generated by Built In

Job Title: NOC Operations Expert

Locations: Kelsterbach, Frankfurt- Germany or Prague – Czech Republic/ office based contract

Due to the nature of this position and customers we need a German or Czech national/citizen

Job Description Summary:

Are you interested in joining the leading global provider of cybersecurity solutions to assist strategic accounts in optimizing their network operations? Are you an experienced NOC operations expert committed to delivering exceptional service to our clients?

Join our 24/7 global team, focused on improving operations through rapid solution deployment, smooth daily management, and continuous optimization to guarantee maximum performance and uptime in mission-critical environments.

If you are enthusiastic about helping customers achieve their strategic objectives while working with cutting-edge security products, we welcome you to join our team.

Key Responsibilities:

• Deploy, operate and optimize Fortinet cybersecurity solutions to ensure that security measures align with Fortinet's recommended practices and perform optimally.

• Engage with customers to understand their technical requirements and security concerns, while evaluating potential risks to their data, software, and hardware infrastructure.

• Cultivate a thorough understanding of customers' business operations and technological needs to provide tailored solutions.

• Own service requests, ensuring their prompt and efficient execution within designated SLAs.

• Monitor performance, capacity, and security threats for managed devices.

• Troubleshoot problems and provide corrective actions to restore operations.

• Implement and execute defensive strategies to address cybersecurity breaches and events, safeguarding critical information assets, data repositories, and system infrastructure.

• Produce regular reports to summarize service activity and performance.

• Develop core competency on Fortinet’s product line and technologies with a primary focus on FortiGate, FortiManager and LAN Edge devices.

Skills and Attributes Requirements:

Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
Good troubleshooting and problem-solving skills
Hands-on sys admin experience on security products and technologies (e.g. Firewalls, IDS/IPS, SD-WAN, VPN, ZTNA)
Previous experience on Fortinet products is an advantage
The role involves working in the office 4 days per week, with a shift schedule that includes regular weekend work.
Effective and clear communication skills
Fluent spoken and written English and knowledge of local language is a distinct advantage
Positive customer-oriented attitude

Educational and Experience Requirements:

Minimum of 4 years of experience in a Network Operations Center
Bachelor’s degree in Computer Science, Software Engineering or related field
Fortinet certification FCP-FCSS a distinct advantage
No visa candidates on this occasion

#LI-NC1

About Us

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

Skills Required

German or Czech national/citizen
No visa candidates on this occasion (must not require sponsorship)
Minimum of 4 years of experience in a Network Operations Center
Bachelor's degree in Computer Science, Software Engineering or related field
Fluent spoken and written English
Knowledge of local language (German or Czech)
Strong understanding of TCP/IP, routing and switching
Hands-on sys admin experience on security products (Firewalls, IDS/IPS, SD-WAN, VPN, ZTNA)
Good troubleshooting and problem-solving skills
Effective and clear communication skills
Positive customer-oriented attitude
Ability to work in the office 4 days per week and participate in shift schedule including regular weekend work
Previous experience on Fortinet products (FortiGate, FortiManager) a distinct advantage
Fortinet certification FCP-FCSS a distinct advantage

Fortinet Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.

Healthcare Strength — Healthcare offerings appear comprehensive, including medical, dental, vision, counseling, wellness programs, and HSA/FSA options. Some materials also highlight affordability and multiple plan choices.
Leave & Time Off Breadth — Time off is described as strong, with PTO and reports of flexible or even unlimited PTO depending on team or manager. These options contribute to a perception of good flexibility.
Parental & Family Support — Support includes maternity and paternity leave alongside childcare/parenting resources and adoption/surrogacy assistance. This indicates robust family-oriented benefits.