Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.
Minimum Qualifications
- Bachelor's degree with 7+ years of related experience, Master's degree with 4+ years of related experience or PhD with 1+ years of related work experience.
- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
- Experience managing cloud-based SaaS software products in a production environment.
- Experience administering Linux systems, including reading system logs and checking network connectivity
- Experience with automation and virtualization technologies (e.g., containers, VMware).
Preferred Qualifications
- Cisco CCNA or DevNet, or Cloud (AWS) certification.
- Experience leading cross-functional initiatives and foster a collaborative, customer-first work environment.
- Experience strategic problem-solving, with the capacity to navigate complex technical challenges in high-pressure situations.
- Experience in documenting and presenting data-backed technical insights, leading collaboration with distributed teams, meetings rigorous project deadlines, and demonstrating the technical agiligyt to master new tools and systems.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree with 7+ years of related experience, master's degree with 4+ years of related experience, or PhD with 1+ years of related work experience
- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP
- Experience managing cloud-based SaaS software products in a production environment
- Experience administering Linux systems, including reading system logs and checking network connectivity
- Experience with automation and virtualization technologies, such as containers and VMware
- Cisco CCNA or DevNet certification, or an AWS/cloud certification
- Experience leading cross-functional initiatives and fostering a collaborative, customer-first work environment
- Strategic problem-solving experience in complex, high-pressure technical situations
- Experience documenting and presenting data-backed technical insights and collaborating with distributed teams
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental-health resources, and expert second-opinion services. These offerings are positioned as a core pillar of the Total Rewards package.
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Leave & Time Off Breadth — Time off is portrayed as expansive, with quarterly company-wide “Days for Me,” paid holidays and vacation, volunteer time, emergency leave, and a year-end shutdown in many locations. This breadth helps employees disconnect and recharge.
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Parental & Family Support — Family support is emphasized through extended paid parental leave for primary caregivers, caregiving assistance, adoption support, and resources for parents and caregivers. These programs are presented as global offerings, with specifics determined locally.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
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