Key Responsibilities
- Provide BAU network operations support (monitoring, troubleshooting, incident resolution)
- Manage and maintain network infrastructure (firewalls, switches, wireless, load balancers, VPN)
- Support and deliver network projects and enhancements
- Monitor network performance and ensure availability and reliability
- Perform patching, firmware upgrades, and security configurations
- Handle network-related service requests and escalation
- Work with vendors and partners for issue resolution and implementation
- Maintain network documentation, diagrams, and asset inventory
- Ensure adherence to change management and configuration policies
- Support audit requests and maintain required artefacts
- Update security standards and baseline documents
- Participate in procurement and deployment of network solutions
- Provide standby support when required
Requirements Experience & Skills
- At least 5 years of hands-on experience in network and security infrastructure
- Strong knowledge in:
- Firewall (e.g. Palo Alto)
- Switching and routing
- Wireless and NAC (e.g. Aruba, ClearPass)
- VPN and remote access
- Load balancers (e.g. F5, Alteon)
- Exposure to SD-WAN, VXLAN, and cloud (AWS) preferred
- Experience in network project delivery and operations
Qualifications
- Relevant certifications (e.g. CCNP/CCIE) preferred
- Additional certifications (e.g. Network+, CISSP) are an advantage
Key Competencies
- Strong troubleshooting and analytical skills
- Good communication and stakeholder management
- Ability to work independently and under pressure
- Proactive, adaptable, and continuous learning mindset
- Strong ownership and accountability
Others
- Willing to support after office hours when required
Skills Required
- At least 5 years hands-on experience in network and security infrastructure
- Experience in network project delivery and operations
- Strong knowledge of firewalls (e.g., Palo Alto)
- Strong knowledge of switching and routing
- Experience with wireless and NAC (e.g., Aruba, ClearPass)
- Experience with VPN and remote access
- Experience with load balancers (e.g., F5, Alteon)
- Exposure to SD-WAN, VXLAN, and cloud (AWS)
- Relevant certifications (e.g., CCNP or CCIE)
- Additional certifications (e.g., Network+, CISSP)
- Ability to perform patching, firmware upgrades, and security configurations
- Maintain network documentation, diagrams, and asset inventory
- Adherence to change management and configuration policies
- Willingness to provide standby/after-hours support when required
- Strong troubleshooting, analytical, communication and stakeholder management skills
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
