Job Title: Senior Network Support Engineer
Location: Shoreham-by-Sea (hybrid - 2 days in office) with occasional travel
Salary: £50,000 per annum
**Must have a valid driving license**
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK.
From our small but ambitious beginnings, we have grown into a nationwide company with over 1300 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation.
We are looking for a Senior Network Engineer to lead the technical delivery of customer projects and act as technical lead on network faults and major incidents. The role involves working alongside Project Managers, Account Managers and fellow engineers (both remotely and on customer sites), and owning the technical quality and documentation of the work. This is a hands-on, customer-facing role and includes UK site travel and planned out-of-hours work for change windows.
You will be dealing with large enterprise customer environments where you’ll get hands-on experience with cutting-edge technologies and work on solving intricate, large-scale network and security incidents for top-tier clients.
Requirements
We are looking for:
- Strong experience in some (if not all) of our core solutions which are SD-WAN (Meraki, Fortinet, Viptela) LAN and WLAN (Cisco, Meraki), Security (Fortinet, Firepower)
- Strong troubleshooting and diagnostic skills, with a knack for solving high-pressure network issues.
- Providing solid technical support for critical incidents, escalations, and change requests.
- Someone who will advance to become an expert in troubleshooting, optimizing, and managing advanced network solutions.
Benefits
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
Skills Required
- Strong experience in SD-WAN (Meraki, Fortinet, Viptela)
- Strong experience in LAN and WLAN (Cisco, Meraki)
- Strong experience in Security (Fortinet, Firepower)
- Valid driving license
What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
