Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
Key Responsibilities
- Network Design & Implementation: Design and implement secure network solutions tailored to enterprise needs.
- Plan, document, and execute network changes and extensions.
- Create and maintain corporate network architecture (LAN/WAN/WLAN/SECURITY).
- Configure and manage routing protocols, including OSPF, EIGRP, and BGP.
- Implement and manage VTP, VLAN, VPN, and IPSEC configurations.
- Configure and maintain HSRP, DHCP, QoS, and ACLs on Cisco devices.
Network Operations & Troubleshooting:
- Operate and maintain Cisco L2/L3 switches, routers (including Nexus 9K), and Meraki wireless networks.
- Monitor and troubleshoot network performance, ensuring minimal downtime.
- Perform root cause analysis (RCA) and resolve network/security issues within SLA.
- Define, monitor, and report KPIs for network services and devices.
Security Management:
- Operate, monitor, and configure Cisco ASA, FortiGate, and Palo Alto firewalls (including Panorama management).
- Utilize Cisco Identity Services Engine (ISE) for advanced security.
- Orchestrate firewall rules and underlying security configurations.
- Conduct audits and improvements to meet and exceed security standards.
- Design disaster recovery plans with a focus on operational security.
Required Qualifications
- Minimum 8 years of professional experience in networking and security roles.
- Strong communication skills for interaction with stakeholders and cross-functional teams.
- Expertise in enterprise network design, implementation, and operations.
- Proven ability to handle complex issues and resolve them within tight deadlines.
Preferred Skills & Certifications
- Certifications: CCNA/CCNP (mandatory)
- PCNSA/PCNSE (preferred)
- Technical Expertise: Hands-on experience with SDWAN technology and network automation.
- Proficiency in Aruba wireless networking.
- Familiarity with VPN technologies and enterprise-grade security solutions.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
