An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview2nd/3rd line network support role in the payments industry.ResponsibilitiesTechnical Support Network Engineer (Operations)
Overview:
TNS has an excellent opportunity to join our skilled Global Network 2nd/3rd Line Operations team, requiring the application of your experience and expertise in a varied role. We’re looking for someone to bring their troubleshooting mind to our most complex technical challenges.
Primarily covering escalation support to TNS Financial markets, Payment markets and core network infrastructure support teams, the role will expose you to a wide range of platforms and technologies including, Arista, Cisco & Juniper routing and switching in multiple large scale BGP and multicast networks.
You will have the opportunity to work in depth, to understand, remediate and prevent complex and obscure problems from the physical to application layer.
Role Summary:
- Working with a wide range of platforms and networking technologies. Arista, Cisco Nexus/ISR, Juniper MX/EX, F5 LTM, Fortigate.
- A role for someone with a creative mind ready to solve complex technical problems and be innovative with the troubleshooting process.
- Short term impact mitigation, complex fault analysis, service / design improvement.
- Be a leading example of teamwork, impart experience, and influence.
Responsibilities:
- Support resolution of escalated service incident tickets.
- Support major incident management.
- Incident root cause analysis.
- Problem management resolution.
- Network maintenance.
- Providing on-call support (rota based) and occasional out of hours work.
- Support for disaster recovery activities.
- Provide training, knowledge transfer and ongoing support to TNS Global Service Support Centre technicians.
- Support evolution of documentation and processes.
Requirements:
- Strong English written and verbal communications skills.
- 4-5 years’ experience in a mission critical network operations environment, ideally within the payments or financial marketsservices arena.
- Proven knowledge and experience of TCP/IP.
- Knowledge and experience in BGP, NAT, HSRP, IPsec VPN, MPLS, ISIS, IP Load balancing
- Extensive hands-on experience with the configuration of Cisco, and Juniper routers & switches
- TAC case management and escalation process.
- Proven ability to effectively project-manage their work.
Desirable:
- Previous experience of the banking, payments or financial markets sectors.
- Experience supporting or building:
- VPN technologies such as LDP MPLS, BGP EVPN.
- Fortinet Firewalls.
- F5 Load balancers
- Knowledge and experience working with the Linux OS.
- Linux/Unix scripting skills
- PCI – awareness or experience
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Skills Required
- 4-5 years' experience in a mission critical network operations environment
- Proven knowledge and experience of TCP/IP
- Extensive hands-on experience with configuration of Cisco and Juniper routers & switches
Transaction Network Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Transaction Network Services and has not been reviewed or approved by Transaction Network Services.
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Leave & Time Off Breadth — Time off is considered a relative strength, with excellent PTO highlighted and increases after five years. Flexibility around taking time away from work supports a better overall balance for many roles.
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Flexible Benefits — Remote work options and flexibility are frequently highlighted alongside compensation and benefits, improving work-life fit for some teams. This flexibility helps offset more mixed views on other elements of the package.
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Healthcare Strength — Core medical, dental, and vision coverage are in place and are described as solid or subsidized in some contexts. Benefits are presented as competitive, reinforcing a stable baseline of health coverage.
Transaction Network Services Insights
What We Do
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. Our global network and innovative value-added services enable transactions and the exchange of information to many of the world’s leading retailers, banks, payment processors, financial institutions and telecommunication firms. Founded in 1990 in the United States, TNS has grown steadily and now provides services to customers in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented a global data network which supports a variety of widely accepted communications protocols and is designed to be scalable and accessible by multiple methods.
