Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWise is a global technology company, building the best way to move money around the world. We’re looking for a People Operations Specialist to join our team in Sao Paulo. In this role, you will play a key part in promoting a seamless and customer-focused experience across the employee lifecycle, while supporting our people (we call them Wisers) to do what they do best at Wise, with a primary focus on the Brazil market, as well as new markets such as Mexico and Chile, and enable the Global People Operations’ vision to create fast, convenient and transparent Wiser support, powered by smart tech and human advice.
Your operational knowledge is evolving, allowing you to extend your reach and impact across the "Wiser" lifecycle. In this role, you will handle typical operational challenges, you are encouraged to think outside the box and look beyond usual processes to find solutions. Your expertise will be a cornerstone of cross-team projects, ensuring operational excellence across the People tribe. You will also contribute to the broader Americas region.
Key Responsibilities:
Wiser Support & Lifecycle Management
Customer-Centric Support: Champion the People team’s ticketing desk with a one-team mentality, responding to queries efficiently.
Lifecycle Actions: Process all Workday actions and manage internal transfers and relocation requests, ensuring all onboarding and offboarding steps are completed.
Policy Guidance: Provide expert guidance on leave policies and resolve complex international remote working requests via the Mobile Wiser initiative.
Compliance & Documentation: Oversee immigration processes and produce employment documentation such as reference letters and contract changes.
Payroll Partnership: Support the Payroll team with documentation for joiners, benefits, and leavers.
Knowledge Sharing: Maintain transparent and convenient content on Confluence, ensuring information is updated globally and locally.
Wider Team & Business Impact
Mentorship & Quality: Mentor and cross-train junior team members, serving as a reviewer in "four-eye" check processes to ensure team accuracy.
Operational Compliance: Review and respond to audit requests to maintain high compliance standards.
Project Delivery: Contribute to local and global cross-team initiatives, embracing technology and automation where possible.
Legal Awareness: Stay informed about local employment laws and update processes to ensure we remain compliant.
Growth Mindset: Take on tasks beyond your formal description to support professional development and Wise’s flexible culture
A bit about you:
Experience: 2–3 years of experience working in a shared services environment or a People team.
Mindset: A positive, can-do attitude with a strong growth mindset and resilience for a hyper-growth environment.
Technical Interest: Passion for data and technology, with a desire to embrace automation.
Communication: Excellent written and verbal English communication skills.
Attention to Detail: Eagle-eyed attention to detail and the ability to handle confidential information professionally.
Problem Solver: Adaptable and solution-focused, with the ability to sequence tasks by priority and impact.
Collaborator: Self-aware and trustworthy, enabling seamless collaboration within and across teams
Benefits
- 🚀 RSU’s in a rapidly growing company
- 💻 Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
- 💪 An annual self-development budget
- 🩺 Health and dental allowance for you and your dependents
- 💝 Company-paid: Life Insurance, and an EAP program
- ☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
- 🏝️ A paid 6-week sabbatical leave after four years
- 👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance
- 🚌 Transportation vouchers
- 🍕 Food (708 BRL per month) and Meal (1,166 BRL per month) vouchers
- 🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 2-3 years of experience working in a shared services environment or a People team
- Experience processing Workday actions and managing employee lifecycle tasks
- Experience maintaining and publishing knowledge on Confluence
- Excellent written and verbal English communication skills
- Eagle-eyed attention to detail and ability to handle confidential information professionally
- Passion for data and technology with a desire to embrace automation
- Positive, can-do attitude, growth mindset and resilience for a hyper-growth environment
- Adaptable, solution-focused, and able to sequence tasks by priority and impact
- Collaborative, self-aware and trustworthy team player
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global minimum of 33 paid days off (36 in U.S. hubs) plus a 6‑week paid sabbatical every four years and extras like volunteer or “Me” days indicate substantial time‑off depth.
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Parental & Family Support — A global minimum of 18 weeks fully paid parental leave for birth or adoption after one year, along with adoption and fertility support, underscores robust family support.
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Flexible Benefits — Work‑from‑anywhere up to 90 days per year after six months and flexible working principles provide notable geographic mobility and scheduling latitude.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
