Join Mizuho as a Senior Murex Production Support Engineer – Equity Derivatives!
We are seeking a proactive and detail‑oriented Senior Murex Technical Production Support professional to support the Equity Derivatives trading desk.
In this role you will act as the first and second line of defense for production stability on the Murex MX.3 platform, providing oversight and hands‑on support across user queries, trade capture issues, pricing discrepancies, risk view gaps, workflow failures, and system incidents.
The role places strong emphasis on decisive triage, effective stakeholder engagement, proactive monitoring, technical diagnostics, incident and case ownership, and close coordination with L3 support teams and the Murex vendor to drive timely resolution and platform stability.
Key Responsibilities:
1. Front‑Line User Support
- Own end‑to‑end incident management, including triage, impact assessment, root cause analysis (RCA), and post‑incident remediation.
- Actively monitor system health indicators such as application logs, batch jobs, job schedulers, RTS feeds, and integration dashboards.
- Design and enhance proactive monitoring and alerting for critical production processes to improve early detection and platform stability.
- Classify incidents by severity and domain (pricing, risk, market data, interfaces, booking).
- Perform first‑line technical diagnostics, capturing relevant evidence (logs, traces, data snapshots).
- Investigate complex issues such as pricing inconsistencies, risk and sensitivity gaps, trade enrichment failures, and upstream/downstream interface latency.
2. Incident Monitoring & Triage
- Own incident triage, root cause analysis (RCA), and post incident follow ups
- Actively monitor system health dashboards, logs, job schedulers, and RTS feeds
- Proactively design, implement, and enhance monitoring for critical checks to ensure
- early detection of issues and production stability.
- Identify and classify incidents.
- Capture evidence and perform initial troubleshooting.
- Investigate pricing/risk gaps, trade enrichment issues, and interface delays.
3. Case & Vendor Management
- Create, manage, and track Pega vendor cases, ensuring clear problem statements and technical context.
- Provide detailed reproduction steps, configuration details, logs, and environmental information to accelerate vendor analysis.
- Coordinate functional and technical reviews of vendor responses and fixes.
- Validate vendor patches and solutions in lower environments
4. Environment & Change Coordination
- Support controlled production changes, emergency fixes, and scheduled maintenance windows in line with change governance.
- Execute pre‑ and post‑deployment technical validations, including functional checks on pricing, risk, and trade processing.
- Coordinate closely with infrastructure, middleware, and release management teams to ensure smooth deployments and production stability.
5. Documentation & Knowledge Management
- Maintain and enhance SOPs, runbooks, technical procedures, and incident knowledge bases.
- Document recurring issues, known errors, and resolution patterns to support problem management.
- Contribute to continuous improvement initiatives focused on system resilience, operational efficiency, and reduction of repeat incidents.
Required Skills & Experience:
Technical Skills
- Murex modules: e-tradepad , Pricing, Simulation, Livebook , Workflow
- Murex Market data modules: MDCS, RTBS, MDRS, MDIT flow for (volatility, Repo, Dividends)
- Pricing API exposure (Murex Indicative Pricing API preferred, REST APIs, GraphQL)
- Murex Log analysis, performance debugging
- Strong Unix/Linux log-based trouble shooting
- Hands on experience in scripting (Unix shell, Python preferred)
- Good understanding of Murex orchestration, services, and process flows
- Strong experience in diagnosing and resolving user slowness and performance issues through analysis of Murex platform behavior and logs.
- Good understanding of Murex EOD process families and experience troubleshooting EOD job‑related issues.
- SQL Experience (Sybase, SQL server or Oracle)
Required Qualifications:
- 5+ years supporting experience in Front Office Trading Technology; 3+ years Murex MX.3 preferred.
- Understanding of EQD products and Greeks.
- Strong communication skills - Ability to communicate effectively both verbally and in writing to technical and non-technical audiences.
- Strong analytical skills to understand a broad set of sophisticated cross-asset products and complex end-to-end workflows.
- Automation skills using any tool/technology
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Nice to have Qualifications:
- Any Enterprise observability or monitoring tools setup experience ( e,g Telemetry , ITRS, Splunk, Dynatrace, Datadog)
- Any Enterprise Job Scheduler tool experience (e.g Tidal, Autosys, Ctrl M)
- Incident, Problem & Change management experience (e.g Service Now)
Work Model:
- NY trading‑hours coverage.
- On‑call rotation.
- Hybrid environment.
The expected base salary ranges from $111k-$180k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
#LI-Hybrid
Other requirements
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.
Company Overview
Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.
Mizuho Americas offers a competitive total rewards package.
We are an EEO/AA Employer - M/F/Disability/Veteran.
We participate in the E-Verify program.
We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.
#LI-MIZUHO
Skills Required
- 5+ years supporting Front Office Trading Technology
- 3+ years Murex MX.3
- Experience with Murex modules: e-tradepad, Pricing, Simulation, Livebook, Workflow
- Experience with Murex market data modules: MDCS, RTBS, MDRS, MDIT
- Murex Indicative Pricing API exposure
- REST API and GraphQL experience
- Murex log analysis and performance debugging
- Unix/Linux log-based troubleshooting
- Unix shell scripting
- Python scripting
- Understanding of Murex orchestration, services and process flows
- Experience diagnosing platform slowness and EOD job issues
- SQL experience (Sybase, SQL Server or Oracle)
- Understanding of Equity Derivatives products and Greeks
- Strong verbal and written communication skills
- Strong analytical skills for complex cross-asset workflows
- Automation skills using any tool/technology
- Experience creating and managing Pega vendor cases and coordinating vendor fixes
- NY trading-hours coverage and on-call rotation (work model)
- Hybrid working (ability to work on-site as required)
- Enterprise observability/monitoring tools (Telemetry, ITRS, Splunk, Dynatrace, Datadog)
- Enterprise job scheduler experience (Tidal, Autosys, Ctrl M)
- Incident, Problem & Change management experience (e.g., ServiceNow)
Mizuho Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mizuho and has not been reviewed or approved by Mizuho.
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Healthcare Strength — Medical, dental, and vision coverage are characterized as strong, with plans described as excellent in multiple contexts. U.S. entities provide standard plan options and supporting programs that reinforce overall coverage quality.
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Retirement Support — A U.S. 401(k) program with employer contributions is available, indicating solid retirement support across entities. While formulas may vary by unit and year, the presence of an employer-funded component is a consistent feature.
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Parental & Family Support — Paid parental leave is described as meaningful, accompanied by programs that support childcare and eldercare. Flexible workstyles and family-focused resources broaden the depth of family support.
Mizuho Insights
What We Do
This is not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them. We pride ourselves on a culture of purpose, passion and compassion. At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world. We’re all global citizens, and that’s why our company feels compelled to make an impact through more than just drawing up deals. We prove that it’s possible to do well and do good. We do right by our clients, our community and each other.
