We are searching for a Hardware Reliability Engineer to help support our growing customer sites. An ideal candidate possesses electro-mechanical experience, learns quickly, and can work both independently and across the organization effectively. You will join our Hardware Reliability Team, combined with software support, configurations, and deployment engineering teams, to make our customers successful. This position has the opportunity for the candidate to grow with the company and take on additional responsibilities over time. This unique role requires a mix of hands-on technical capability, client-facing posture, travel savvy, and six sigma methodologies. You will have an immediate impact on the development of our company and the success of our customers. If you enjoy tinkering, troubleshooting, and want hands-on experience with a new technology in a rapidly growing industry, this role is for you!
Key Activities:
- Use remote monitoring software to access customer automation to execute hardware maintenance, upgrades, and retrofits
- Alongside this independent work, communicate with other remote engineers to perform real-time analysis and configuration of automation
- Using hardware logs and device history, troubleshoot hardware failures and drive remediation efforts
- Use remote monitoring software to report hardware quality trends and perform updates
- Using specialized software, assist with multiple automation deployment projects including mobile robots, configuration, and auxiliary hardware setup
- Provide technical writing and subject-matter expertise for training documentation
- Collaborate to develop and improve team standard operating procedures that increase uptime and enhance the customer experience
- Make customers raving fans of our product
Preferred Qualifications:
- BS/MS – Mechanical, Electrical, Industrial, or Systems Engineering
- Extensive experience working with electro-mechanical devices of medium complexity
- Effective communication, able to perform independently in remote environments
- Familiarity in industrial robotics, automotive, and/or computer repair
- Familiarity with work management software: Jira, Confluence, Slack
- Proficiency in the use of hand tools including soldering equipment, multimeters, torque measurement devices
- Ability to handle some minimal electrical design (cable harnesses, wiring diagrams, grounding strategies, etc.) is a plus
- Working knowledge with Linux based systems and command line interfaces
- Organized work behavior exuding 5S principles
- Motivated by the opportunity to travel
- Fluent in English language
Travel:
Position requires (10%) travel to customer sites in Europe.
Benefits
Our employee benefits are designed for you. We care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and:
- A hybrid working policy that sees you in the office typically 40% of your time.
- 30 days 'working from anywhere' policy
- Private Medical Insurance
- Meal tickets
- Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
- Opportunity to participate in share schemes
We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.
#LI-EV1
Skills Required
- Execution of Six Sigma principles and reporting of hardware quality trends
- Willingness and ability to travel to customer sites in Europe (approximately 10%)
- Extensive hands-on experience with electro-mechanical devices of medium complexity
- BS/MS in Mechanical, Electrical, Industrial, or Systems Engineering
- Effective communication and ability to perform independently in remote environments
- Familiarity with industrial robotics, automotive, and/or computer repair
- Familiarity with work management software: Jira, Confluence, Slack
- Proficiency using hand tools including soldering equipment, multimeters, torque measurement devices
- Ability to perform minimal electrical design: cable harnesses, wiring diagrams, grounding strategies
- Working knowledge of Linux-based systems and command line interfaces
- Organized work behavior demonstrating 5S principles
- Fluent in English
Ocado Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ocado Group and has not been reviewed or approved by Ocado Group.
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Equity Value & Accessibility — Equity programs include free share awards after six months of service, with additional access to broad-based plans such as SIP, Sharesave, and ESPP in applicable regions.
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Flexible Benefits — Work arrangements often allow hybrid schedules and a limited work‑from‑anywhere allowance, alongside flexible leave options and discount schemes depending on role and location.
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Parental & Family Support — Policies cover birth, adoption, fostering and surrogacy, with returner coaching and additional flexible arrangements after leave where applicable.
Ocado Group Insights
What We Do
When our journey started, we were all about changing the way people shop for groceries. Nearly 20 years later, we’re a FTSE 100, client-focused business that provides services, technology, and automation to grocery e-commerce businesses around the world.
