Jobs at Ocado Group

Maintains and improves automated machinery at a 24/7 customer fulfilment centre. Serves as the primary contact for critical technical issues, performs proactive maintenance and improvement work, and supports conveyors, lifts, cranes, and related automation equipment. Works rotating 12-hour day, night, and weekend shifts while maintaining high health and safety standards, including safe working at height.

Own strategic account development and partner growth for Ocado’s e-commerce platform. Build senior partner relationships, identify commercial opportunities, negotiate and oversee implementations, align internal teams, and improve operational and financial performance. Use data to analyze customer journeys, growth metrics, market trends, and profitability, delivering actionable recommendations to international grocery retail partners. The role requires hybrid UK work and extensive travel to Saudi Arabia.

Owns senior customer partnerships, account plans, customer P&Ls, profitability, governance, project delivery, roadmap discussions, service performance, escalations, and internal resource alignment. Serves as Ocado’s senior customer representative and voice of the customer while guiding strategic growth and successful adoption of automation products. Leads customer management teams and requires strong commercial, stakeholder, leadership, people-management, and automation-sector experience.

Performs Treasury Back Office operations including bank reconciliations, cash clearing, payment confirmations, settlements, company card administration, bank account maintenance, and ERP postings. Supports month-end close, audits, compliance, controls, reporting, and Treasury systems. The role also contributes to shared-service-centre transition, process standardisation, automation, system testing, and continuous improvement while coordinating with Group Treasury and finance stakeholders.

As an Operational Services Support Specialist, you will monitor and provide technical support in Ocado's automated warehouses, ensuring timely resolution of incidents and effective communication with stakeholders.

Lead production ML systems end-to-end: design, train, deploy, monitor, and improve models (recommendation, ranking, personalization). Drive MLOps best practices, mentor teammates, make architectural decisions, reduce operational complexity, and collaborate across data science and engineering to deliver reliable, scalable ML features.

Leads procurement and supplier management for third-party material handling equipment. Responsibilities include sourcing, negotiating, contracting, supplier relationship management, engineering change implementation, KPI tracking, demand coordination, risk mitigation, delivery oversight, and continuous improvement. The role partners with engineering, product, project, and international supplier teams while managing cost, quality, schedule, and supply chain performance.

Leads international finance operations across non-UK entities, overseeing statutory reporting, audits, accounting controls, ledgers, board reporting, reconciliations, and compliance. Manages external auditors and outsourced accounting providers across jurisdictions, partners with Treasury and Tax on funding and transfer pricing, establishes processes for new territories, and drives standardization and control improvements. The role also leads, coaches, and develops a team of Senior Finance Accountants.

Provide senior legal advice on commercial, procurement, and technology transactions across domestic and cross-border matters. Draft and negotiate customer, procurement, IP, data protection, SaaS, and logistics agreements; lead legal aspects of key projects; liaise with external counsel; ensure corporate governance and regulatory compliance; mentor junior lawyers and develop legal templates, training, and team strategy.

Lead Ocado Group’s global tax function, driving compliance, governance, transfer pricing and IFRS reporting while embedding AI, automation and data workflows. Provide strategic tax advice, manage tax risk, external tax relationships, and deliver tax optimisation and digital transformation initiatives.

Lead and manage a team of engineers, technicians and trainees at a 24/7 automated Customer Fulfilment Centre. Allocate workload, assess and develop staff, make critical operational decisions, maintain standards, and support mechanical and electrical automation hardware and software while ensuring safety and shift coverage.

Lead international Solutions finance across non-UK entities, owning statutory financial statements, audits, general ledger integrity, board reporting, external auditor/provider relationships, intercompany reconciliations, controls, and team leadership while partnering with Treasury and Tax on funding and compliance.

Lead design and implement resilient full-stack features across React/TypeScript frontends and Java/Spring Boot backends. Drive offline-first client persistence, background sync, secure service-to-service APIs, telemetry, automated testing, and mentor engineers while embedding AI-assisted tooling to boost delivery and code quality.

Design, build, and operate cloud-native backend microservices and orchestration for Ocado's mobile robotics platform. Improve architecture, scalability, and reliability, integrate agentic AI and LLMs into production, ship features rapidly, and support production operationally including on-call duties.

Administer and become SME for procurement applications, support build and rollout of an Agentic AI procurement ecosystem, maintain reporting and supplier compliance, produce reports, manage TPRM tasks, track KPIs, and design training and change management to maximise system adoption.

Field-facing hardware reliability engineer who performs electro-mechanical troubleshooting, maintenance, upgrades and retrofits at customer sites, designs service tools, documents service history and quality trends, applies Six Sigma/5S methods, supports automation deployments (mobile robots/software), and produces technical training materials to improve customer outcomes.

Join Ocado's talent community to express interest in future opportunities across multiple business areas and locations.

Produce and maintain automated Looker dashboards and semantic models, translate supply-chain telemetry into insights, optimise BigQuery SQL, clean and model WMS/ERP data, run statistical analyses, and embed AI-assisted workflows to improve inbound stock flows and warehouse throughput.

Provide coordination and governance for Remote Operations site support. Manage risk, business continuity, demand and project pipelines, knowledge bases, service catalogue, performance analytics, communications, and day-to-day financial administration to ensure high-quality, continuous operation of the Ocado Smart Platform.

The COE Specialist is responsible for monitoring business systems, managing incidents, and collaborating with technical teams to ensure operational efficiency.