Jobs at Ocado Group

Own Retail Media and ecommerce analytics, including Looker governance, GA4 performance analysis, metric definitions, reporting automation, and data-quality improvements. Collaborate with Analytics Engineering, Product, commercial stakeholders, and international retail partners to develop reporting marts and semantic layers. Present actionable insights, support technical analysis, and mentor junior analysts.

Maintain and improve automated fulfillment-center machinery, including conveyor networks, lifts, and cranes. Serve as the principal technical contact for critical issues, keep operations running through proactive maintenance and improvement work, and apply creative problem-solving in a fast-paced environment. The role requires strong engineering competency, safety-at-height training, computer literacy, and a Level 3 engineering qualification or relevant engineering degree.

Support and improve the enterprise operational resilience and business continuity programme. Responsibilities include designing exercises, tracking lessons learned, maintaining recovery documentation, leading AI-supported business impact analyses, defining RTOs and RPOs, identifying operational risks, coordinating continuity responses, and managing stakeholder reporting. The role provides business continuity expertise to UK and international operations teams and requires travel to UK fulfilment centres with occasional international travel.

Lead Engineers, Technicians, and Trainees at an automated customer fulfilment centre. Responsibilities include workload allocation, team development, performance management, disciplinary matters, engineering decision-making, and maintaining pace, accuracy, safety, and operational standards. The role requires mechanical or electrical engineering expertise, familiarity with automation hardware and software, MHE systems, computerized maintenance management systems, and 24/7 shift availability.

Manage relationships with Ocado Smart Platform partners from pre-launch through the contract lifecycle. Serve as the primary operational liaison, monitor performance data, identify improvement opportunities, support platform adoption, coordinate deployments and change readiness, represent partner needs in roadmap governance, resolve risks, and collaborate cross-functionally to deliver operational and commercial value.

Drive ecommerce growth for European retail partners using the Ocado Smart Platform. Develop data-driven strategies to improve customer acquisition, retention, conversion, order volume, basket size, and profitability. Partner with ecommerce, marketing, technology, and internal teams to prioritize initiatives, optimize platform usage, monitor feature adoption, provide actionable insights, and represent partner needs in roadmap planning.

The Partner Success Manager ensures optimal use of the Ocado Smart Platform by managing Partner relationships, monitoring performance, and coordinating support for operational success.

Manages partner relationships and operational success for the Ocado Smart Platform. Serves as the primary liaison between partners and internal teams, using performance data to identify improvements, support roadmap engagement, coordinate deployments and go-lives, promote platform adoption, manage risks, and ensure partners achieve sustainable operational value.

Senior Financial Controls Accountant responsible for maintaining the Group’s financial controls framework, including RACMs, controls testing, ITGC, risk registers, SoD reviews, audit coordination, and UK Corporate Governance Code Provision 29 submissions. The role partners with finance and non-finance stakeholders, delivers training, develops control metrics, supports fraud risk assessments, and advises on process and system changes to mitigate risk.

Maintains and improves automated machinery at a 24/7 customer fulfilment centre. Serves as the primary contact for critical technical issues, performs proactive maintenance and improvement work, and supports conveyors, lifts, cranes, and related automation equipment. Works rotating 12-hour day, night, and weekend shifts while maintaining high health and safety standards, including safe working at height.

Own strategic account development and partner growth for Ocado’s e-commerce platform. Build senior partner relationships, identify commercial opportunities, negotiate and oversee implementations, align internal teams, and improve operational and financial performance. Use data to analyze customer journeys, growth metrics, market trends, and profitability, delivering actionable recommendations to international grocery retail partners. The role requires hybrid UK work and extensive travel to Saudi Arabia.

Owns senior customer partnerships, account plans, customer P&Ls, profitability, governance, project delivery, roadmap discussions, service performance, escalations, and internal resource alignment. Serves as Ocado’s senior customer representative and voice of the customer while guiding strategic growth and successful adoption of automation products. Leads customer management teams and requires strong commercial, stakeholder, leadership, people-management, and automation-sector experience.

Performs Treasury Back Office operations including bank reconciliations, cash clearing, payment confirmations, settlements, company card administration, bank account maintenance, and ERP postings. Supports month-end close, audits, compliance, controls, reporting, and Treasury systems. The role also contributes to shared-service-centre transition, process standardisation, automation, system testing, and continuous improvement while coordinating with Group Treasury and finance stakeholders.

As an Operational Services Support Specialist, you will monitor and provide technical support in Ocado's automated warehouses, ensuring timely resolution of incidents and effective communication with stakeholders.

Lead production ML systems end-to-end: design, train, deploy, monitor, and improve models (recommendation, ranking, personalization). Drive MLOps best practices, mentor teammates, make architectural decisions, reduce operational complexity, and collaborate across data science and engineering to deliver reliable, scalable ML features.

Leads procurement and supplier management for third-party material handling equipment. Responsibilities include sourcing, negotiating, contracting, supplier relationship management, engineering change implementation, KPI tracking, demand coordination, risk mitigation, delivery oversight, and continuous improvement. The role partners with engineering, product, project, and international supplier teams while managing cost, quality, schedule, and supply chain performance.

Provide senior legal advice on commercial, procurement, and technology transactions across domestic and cross-border matters. Draft and negotiate customer, procurement, IP, data protection, SaaS, and logistics agreements; lead legal aspects of key projects; liaise with external counsel; ensure corporate governance and regulatory compliance; mentor junior lawyers and develop legal templates, training, and team strategy.

Lead and manage a team of engineers, technicians and trainees at a 24/7 automated Customer Fulfilment Centre. Allocate workload, assess and develop staff, make critical operational decisions, maintain standards, and support mechanical and electrical automation hardware and software while ensuring safety and shift coverage.

Design, build, and operate cloud-native backend microservices and orchestration for Ocado's mobile robotics platform. Improve architecture, scalability, and reliability, integrate agentic AI and LLMs into production, ship features rapidly, and support production operationally including on-call duties.

Administer and become SME for procurement applications, support build and rollout of an Agentic AI procurement ecosystem, maintain reporting and supplier compliance, produce reports, manage TPRM tasks, track KPIs, and design training and change management to maximise system adoption.