Jobs at Ocado Group

Develop and productionize machine learning models powering logistics and supply chain decisions, including demand forecasting and drive-time prediction. Responsibilities include improving model architectures, building scalable data pipelines, maintaining production models, collaborating with engineering and product teams, communicating technical findings, and applying current machine learning research. The role requires Python, SQL, GCP, software development practices, and strong machine learning fundamentals.

Leads the Last Mile analytics function, converting AI and advanced analytics into operational improvements across delivery routing, fleet operations, fulfillment, and capacity planning. Owns the insight agenda, analytics team development, experimentation standards, metric architecture, and AI feedback loops. Partners with senior leaders across Product, Engineering, and Partner Success to drive adoption, align cross-functional teams, and deliver measurable business value.

Provide senior legal advice on commercial, procurement, and technology transactions across domestic and cross-border matters. Draft and negotiate customer, procurement, IP, data protection, SaaS, and logistics agreements; lead legal aspects of key projects; liaise with external counsel; ensure corporate governance and regulatory compliance; mentor junior lawyers and develop legal templates, training, and team strategy.

Designs and sizes warehouse automation solutions using autonomous mobile robots, industrial engineering, system modeling, simulation, and layout optimization. Supports pre-sales through client discovery, proposals, presentations, demonstrations, and technical consulting. Creates architectural designs and software documentation, collaborates with sales, product, engineering, and project teams, and provides implementation support. Requires strong expertise in warehouse automation, mobile robotics, WMS/WCS integrations, industrial engineering, client engagement, and executive presentations.

Owns finance business partnering for Group Operations, including management reporting, budgeting, forecasting, cash-flow optimization, cost-initiative analysis, and financial risk mitigation. The role partners with executive stakeholders, improves finance processes and reporting, supports automation, and mentors a Finance Business Partner across the Group Operations finance team.

Own Retail Media and ecommerce analytics, including Looker governance, GA4 performance analysis, metric definitions, reporting automation, and data-quality improvements. Collaborate with Analytics Engineering, Product, commercial stakeholders, and international retail partners to develop reporting marts and semantic layers. Present actionable insights, support technical analysis, and mentor junior analysts.

Support and improve the enterprise operational resilience and business continuity programme. Responsibilities include designing exercises, tracking lessons learned, maintaining recovery documentation, leading AI-supported business impact analyses, defining RTOs and RPOs, identifying operational risks, coordinating continuity responses, and managing stakeholder reporting. The role provides business continuity expertise to UK and international operations teams and requires travel to UK fulfilment centres with occasional international travel.

Manage relationships with Ocado Smart Platform partners from pre-launch through the contract lifecycle. Serve as the primary operational liaison, monitor performance data, identify improvement opportunities, support platform adoption, coordinate deployments and change readiness, represent partner needs in roadmap governance, resolve risks, and collaborate cross-functionally to deliver operational and commercial value.

Drive ecommerce growth for European retail partners using the Ocado Smart Platform. Develop data-driven strategies to improve customer acquisition, retention, conversion, order volume, basket size, and profitability. Partner with ecommerce, marketing, technology, and internal teams to prioritize initiatives, optimize platform usage, monitor feature adoption, provide actionable insights, and represent partner needs in roadmap planning.

The Partner Success Manager ensures optimal use of the Ocado Smart Platform by managing Partner relationships, monitoring performance, and coordinating support for operational success.

Manages partner relationships and operational success for the Ocado Smart Platform. Serves as the primary liaison between partners and internal teams, using performance data to identify improvements, support roadmap engagement, coordinate deployments and go-lives, promote platform adoption, manage risks, and ensure partners achieve sustainable operational value.

Senior Financial Controls Accountant responsible for maintaining the Group’s financial controls framework, including RACMs, controls testing, ITGC, risk registers, SoD reviews, audit coordination, and UK Corporate Governance Code Provision 29 submissions. The role partners with finance and non-finance stakeholders, delivers training, develops control metrics, supports fraud risk assessments, and advises on process and system changes to mitigate risk.

Own strategic account development and partner growth for Ocado’s e-commerce platform. Build senior partner relationships, identify commercial opportunities, negotiate and oversee implementations, align internal teams, and improve operational and financial performance. Use data to analyze customer journeys, growth metrics, market trends, and profitability, delivering actionable recommendations to international grocery retail partners. The role requires hybrid UK work and extensive travel to Saudi Arabia.

As an Operational Services Support Specialist, you will monitor and provide technical support in Ocado's automated warehouses, ensuring timely resolution of incidents and effective communication with stakeholders.

Lead production ML systems end-to-end: design, train, deploy, monitor, and improve models (recommendation, ranking, personalization). Drive MLOps best practices, mentor teammates, make architectural decisions, reduce operational complexity, and collaborate across data science and engineering to deliver reliable, scalable ML features.

Design, build, and operate cloud-native backend microservices and orchestration for Ocado's mobile robotics platform. Improve architecture, scalability, and reliability, integrate agentic AI and LLMs into production, ship features rapidly, and support production operationally including on-call duties.

Administer and become SME for procurement applications, support build and rollout of an Agentic AI procurement ecosystem, maintain reporting and supplier compliance, produce reports, manage TPRM tasks, track KPIs, and design training and change management to maximise system adoption.

Field-facing hardware reliability engineer who performs electro-mechanical troubleshooting, maintenance, upgrades and retrofits at customer sites, designs service tools, documents service history and quality trends, applies Six Sigma/5S methods, supports automation deployments (mobile robots/software), and produces technical training materials to improve customer outcomes.

Join Ocado's talent community to express interest in future opportunities across multiple business areas and locations.

The COE Specialist is responsible for monitoring business systems, managing incidents, and collaborating with technical teams to ensure operational efficiency.