The Role
Lead Level 2/3 production support for Java-based microservices on OpenShift. Own incident response, troubleshooting, RCA, monitoring, deployments, and runbook development. Mentor junior engineers and collaborate with DevOps and development teams to improve reliability and perform DR and release activities within a 24x7 support rotation.
Summary Generated by Built In
Job Summary
RequirementsRequired Technical SkillsTechnology Stack
We are seeking an experienced Senior Microservices Support Engineer to lead the production support and operational excellence of mission-critical microservices applications. The role is part of a 24x7 support organization, requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems. The ideal candidate will possess deep expertise in Java-based microservices, OpenShift, troubleshooting complex production issues, monitoring, and DevOps practices.
Key Responsibilities- Lead Level 2/Level 3 production support for enterprise microservices applications.
- Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
- Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
- Monitor production systems proactively to identify risks, performance degradation, and potential outages.
- Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
- Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
- Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
- Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
- Develop and maintain operational runbooks, knowledge base articles, and support documentation.
- Mentor and provide technical guidance to junior support engineers.
- Collaborate with development teams to improve application reliability, observability, and supportability.
- Participate in release planning, production readiness reviews, and post-implementation validation.
- Support disaster recovery activities, failover testing, and business continuity initiatives.
- Participate in an on-call support rotation for critical production systems.
RequirementsRequired Technical SkillsTechnology Stack
- Java
- Quarkus
- Spring Boot
- Redis
- Message Queue (RabbitMQ, IBM MQ, Kafka, or similar)
- Expert-level troubleshooting of distributed microservices applications
- Strong knowledge of microservices architecture and REST APIs
- Production monitoring and application performance analysis
- Root Cause Analysis (RCA) and Problem Management
- DevOps practices and CI/CD support
- Containerized application support
- Linux administration and shell scripting
- Log analysis and debugging across distributed systems
- Red Hat OpenShift Container Platform (OCP)
- 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE).
- Minimum 4+ years supporting Java-based microservices in enterprise production environments.
- Hands-on experience with OpenShift or Kubernetes platforms.
- Experience supporting highly available, mission-critical applications.
- Strong understanding of distributed systems, caching strategies, and messaging platforms.
- Experience working within Agile and DevOps environments.
- Familiarity with cloud platforms (AWS, Azure, or GCP) is an advantage.
Skills Required
- Expertise in Java
- Experience with Quarkus
- Experience with Spring Boot
- Experience with Redis
- Experience with Message Queues (RabbitMQ, IBM MQ, Kafka or similar)
- Hands-on experience with Red Hat OpenShift (OCP) or Kubernetes
- Expert-level troubleshooting of distributed microservices applications
- Production monitoring and application performance analysis skills
- Root Cause Analysis (RCA) and Problem Management experience
- DevOps practices and CI/CD support experience
- Containerized application support experience
- Linux administration and shell scripting
- Log analysis and debugging across distributed systems (JVM behavior, container health, infrastructure metrics)
- 6-10+ years in Application/Production Support or SRE
- Minimum 4+ years supporting Java-based microservices in enterprise production
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Experience supporting highly available, mission-critical applications
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The Company
What We Do
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
