At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary:
The Senior Manager – Operations Innovation will lead the Operations Innovation branch within the Mental Well-being Business Operations Team, supporting the Mental Well-being organization. This role is responsible for overseeing the end-to-end process of identifying, advancing, and implementing innovative technology solutions and enhancements. The Senior Manager will partner closely with Strategy, Product, Technology Enablement, Operations, and other key stakeholders to ensure technology initiatives are delivered efficiently, with clear role definition and optimal adoption.
**Position is remote and can be located in any United States location.
Key Responsibilities:
Lead the Operations Innovation team, providing direction, coaching, and development to team members.
Partner with Strategy, Product, and Technology Enablement to identify technology solutions that advance MWB’s business objectives.
Represent Operations throughout the project lifecycle, including:
Building out intake and initiative evaluation process
Assessing initiative business value and prioritization against other roadmap items
Defining initiative ROI potential and business case development
Gathering and documenting business requirements
Making key workflow and process decisions
Defining measurement approach and KPIs
Defining and validating test cases
Supporting defect resolution and solution optimization
Collaborate with the Change Management and Training teams to ensure operational readiness, effective go-live, and successful adoption of new technology.
Drive process improvements and standardization to enhance efficiency, clarity, and solution quality.
Serve as a key liaison between business and technical teams, ensuring alignment and clear communication.
Monitor project progress, manage risks, and resolve issues to ensure successful delivery.
Foster a culture of continuous improvement and innovation within the team.
Qualifications:
7+ years of experience in process management, business analysis, operations, or technology project leadership.
Healthcare industry experience
Proven experience leading cross-functional teams and managing complex technology initiatives.
Strong understanding of business process design, requirements gathering, and operational workflows.
Excellent communication, stakeholder management, and problem-solving skills.
Ability to thrive in a fast-paced, dynamic environment and drive results through influence and collaboration.
Preferred Qualifications
3 years in a people management role
Lean, Six Sigma
Education
bachelor’s degree preferred / specialized training / relevant professional qualifications
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/02/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
