Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
Note: This is a 12-month contract role with the potential for conversion.
Note: Front is only able to hire in Arizona, California, Colorado, Connecticut, Florida, Illinois, Iowa, Maryland, Michigan, Missouri, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Texas, Washington
We’re looking for a strategic and detail-oriented media planner who can support our growing brand marketing team at Front. You’ll own and evolve our strategy for how our multi-million-dollar brand marketing budget is deployed across the media mix. Reporting into Front’s Director of Brand and Communications, you’ll serve as the connective tissue between our creative and performance marketing agencies and our in-house team.
This isn't a “come in and build from scratch” role—we have a strategy and a foundation. Take the baton, sharpen what's working, and proactively bring new thinking to the table. You'll write a thoughtful POV on a new channel one day and cold-email podcast hosts to negotiate sponsorship terms the next.
What you’ll do:
Own media budget allocation and pacing across all channels
Translate data and insights into optimization opportunities
Conduct research and competitive analysis to identify untapped channels and opportunities to reach Front’s propsects
Build and present media plans, including channel rationale, reach/frequency projections, and expected business outcomes
Manage relationships with media vendors, negotiate rates, and evaluate new inventory opportunities
Roll up your sleeves on execution: sourcing and vetting sponsorship opportunities, reaching out to partners directly, managing logistics end to end
Partner with our creative and performance marketing agencies to ensure campaigns are briefed, built, and optimized correctly
What you’ll bring:
5+ years of media planning or buying experience, ideally for a B2B and/or SaaS brand (agency or in-house)
Experience planning and buying sponsorships in channels like newsletters, podcasts, industry events, or communities
Highly organized, with strong judgment about where to focus time across competing priorities
An informed POV on what's measurable, what isn't, and how to make the case for brand investment in a new channel
Excellent written communication. You can write a crisp channel strategy doc and a cold outreach email with equal care.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- 5+ years of media planning or buying experience
- Experience with B2B and/or SaaS brands
- Experience planning and buying sponsorships
- Highly organized, with strong judgment
- Excellent written communication skills
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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