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Fetch Rewards gives shoppers an easy and fun way to save on their everyday purchases.
The Role
The Senior Marketing Strategy & Operations Manager will drive alignment on strategic priorities across teams, improve processes, conduct analyses on user behavior, and support cross-functional leadership initiatives.
Summary Generated by Built In
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
Fetch is seeking a Senior Marketing Strategy & Operations Manager to partner with senior leadership on high-priority strategic and operational initiatives across Marketing, Product, and Technology.
In this high-impact senior individual contributor role, you’ll serve as connective tissue across teams, helping ensure marketing & product strategy, lifecycle marketing, and go-to-market execution are aligned around driving user growth, engagement, and business impact. You’ll help leadership teams focus on what matters most by bringing structure to ambiguous problems, creating repeatable transferable processes and systems across functions, and ensuring strategic priorities translate into measurable outcomes.
This role sits at the intersection of strategy, operations, analytics, and execution. You’ll help connect long-term business goals to day-to-day operating decisions while driving cross-functional initiatives that improve organizational effectiveness and business impact.
This role is best suited for someone who is comfortable stepping into undefined spaces, identifying what matters most, and independently driving progress across teams. The ideal candidate is highly analytical, comfortable operating in ambiguity, and able to move fluidly between strategic thinking and hands-on execution.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Strategic Partnership & Planning
- Partner with Marketing, Product, and Technology leadership to drive alignment on strategic priorities and growth initiatives.
- Help connect product strategy, customer lifecycle strategy, and go-to-market execution across teams.
- Support planning processes, prioritization discussions, tradeoff decisions, and cross-functional decision-making tied to user growth and engagement.
- Bring structure and clarity to ambiguous or cross-functional business challenges.
- Operational Excellence & Execution
- Improve cross-functional operating rhythms between Marketing, Product, and Technology teams.
- Drive planning cycles, business reviews, operational cadences, and executive decision-making processes.
- Ensure strategic initiatives are properly prioritized, sequenced, and executed across functions.
- Identify organizational friction, dependency gaps, and execution risks before they become larger organizational issues.
- Help improve how teams prioritize work, allocate resources, define success, and measure business impact across increasingly complex marketing initiatives.
- Insights & Decision Support
- Conduct deep-dive analyses on user behavior, growth performance, operational trends, and business impact.
- Translate data and complex analyses into actionable recommendations for leadership.
- Build frameworks, metrics, and reporting that connect performance across campaigns, channels, product initiatives, and broader business outcomes.
- Help establish shared success metrics and measurement frameworks across cross-functional teams.
- Cross-Functional Leadership
- Partner across Product, Engineering, Design, Data, Finance, Marketing, Growth, and Commercial teams to drive alignment on strategic initiatives.
- Support integrated campaigns, launches, and strategic initiatives that require coordination across multiple functions and stakeholders.
- Help connect product roadmap planning, launch readiness, audience strategy, and go-to-market execution across teams.
Minimum Requirements:
- 8+ years of experience in strategy & operations, marketing operations, consulting, marketing management, product operations, or related fields.
- Strong strategic problem-solving skills with the ability to structure ambiguous challenges into actionable plans.
- Highly analytical with experience using data to drive decision-making and influence senior stakeholders.
- Proven ability to drive initiatives from strategy through execution in fast-paced, high-growth environments.
- Strong cross-functional leadership skills and ability to influence without direct authority.
- Excellent communication skills, including the ability to synthesize complex topics into clear executive-level recommendations.
Preferred Requirements:
- Familiarity with product development lifecycles, growth organizations, and technology teams.
- Demonstrated AI fluency with the ability to operationalize high-volume creative variant scaling and asset management workflows.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $138,236-$162,630. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Skills Required
- 8+ years of experience in strategy & operations, marketing operations, consulting, marketing management, product operations, or related fields
- Strong strategic problem-solving skills with the ability to structure ambiguous challenges into actionable plans
- Highly analytical with experience using data to drive decision-making and influence senior stakeholders
- Proven ability to drive initiatives from strategy through execution in fast-paced, high-growth environments
- Strong cross-functional leadership skills and ability to influence without direct authority
- Excellent communication skills, including the ability to synthesize complex topics into clear executive-level recommendations
Fetch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fetch and has not been reviewed or approved by Fetch.
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Healthcare Strength — Benefits information points to comprehensive medical, dental, vision, and life insurance coverage. Feedback suggests employees value the strong health offerings alongside mental-health support.
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Leave & Time Off Breadth — Policies include flexible or unlimited PTO, paid holidays and sick days, bereavement (including pet) and natural-disaster leave. Feedback suggests time-off breadth is a standout element of the package.
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Wellbeing & Lifestyle Benefits — Wellness programs, 1:1 coaching, Gympass, team workouts, and nutrition counseling are provided. Office and remote perks such as home-office stipends, snacks, and pet-friendly spaces further enhance lifestyle support.
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The Company
What We Do
Fetch Rewards is a mobile app that connects and rewards everyday shoppers for buying the brands they love. Fetch gives users the easiest way to save on their purchases by simply scanning any grocery receipt, from any store. For our brand partners, Fetch helps them build long-term loyalty, and understand a true 360 degree view of purchase behavior.
Why Work With Us
We put people first - both in our culture, and in our product. Our culture is built on transparency, empowerment and accountability. Our product is built on putting our customers first in everything we do - from design, to privacy and security, to new features. The result is the rapid growth we all dream of being a part of. Come join the team!
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