Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
JOB TITLE: Senior Manager, Marketing Operations - Orchestration & Automation Strategy
Position Summary:
We’re looking for a Senior Manager of Marketing Operations to lead marketing orchestration operations and automation strategy across the buyer journey.
In this role, you’ll own the operational strategy for coordinated, data-driven engagement across the marketing funnel, ensuring programs are prioritized, personalized, measurable, and aligned to lifecycle progression. You’ll work at the intersection of marketing strategy, operations, data, technology, and AI to help teams move from disconnected campaigns to more integrated, scalable customer journeys. You will be responsible for owning the operational architecture that helps the inbound and outbound motions work better together and will work in close partnership with the outbound and inbound strategy teams.
You’ll partner closely with our AI Strategy lead to bring AI-driven initiatives to life within marketing translating strategy into practical, scalable execution across our marketing programs. You will play a key role in supporting marketing transformation efforts by helping translate strategy into scalable operational execution. You will partner across teams to implement more data-driven, automated, and AI-enabled ways of working that improve efficiency and business impact.
Essential Job Responsibilities:
- Design and govern the operational framework for how prospects move across marketing programs, nurture streams, digital experiences, SDR motions, events, and campaigns working in close partnership with the inbound/outbound strategists.
- Own contact strategy, including audience prioritization, communication frequency standards, eligibility rules, and engagement governance.
- Define how competing programs should be prioritized when multiple teams are targeting the same audience.
- Partner with Demand Generation and Digital Experience teams to ensure campaign and channel strategies fit into a coordinated buyer journey.
- Support in the planning stages of new journeys helping to define audience strategy, automation needs, suppression logic and handoff requirements before campaigns launch.
- Translate journey strategies into clear operating rules, automation logic, program governance, and scalable execution models.
- Identify gaps, overlaps, and friction across the buyer experience and recommend improvements to simplify and improve engagement.
- Define journey logic, entry and exit criteria, trigger rules, suppression logic, and prioritization standards across lifecycle programs. Document orchestration rules, lifecycle logic, campaign interaction models, and governance standards.
- Define scalable ways of working that allow teams to execute coordinated journeys without slowing down campaign velocity.
- Partner with Marketing Operations peers responsible for campaign execution, lead flow, platform administration, analytics, and AI enablement.
- Continuously test and refine journey logic, segmentation, personalization, and automation approaches through structured experimentation.
Additional Job Responsibilities:
- Support broader marketing transformation efforts by helping translate strategic priorities into scalable operating models, workflows, and execution plans.
- Partner with Marketing, Sales, Revenue Operations, IT, and AI leadership to identify opportunities to modernize how marketing work gets done through process improvement, automation, and AI-enabled capabilities.
- Proactively assess cross-functional workflows to uncover opportunities for automation, AI, and process optimization, and lead initiatives to implement improvements through influence and partnership.
- Operationalize AI-enabled capabilities in partnership with AI leadership, ensuring use cases are practical, measurable, and aligned to business priorities.
- Support adoption of new tools, workflows, and AI-enabled capabilities across the marketing organization through documentation, enablement, stakeholder alignment, and change management.
- Help define repeatable frameworks, best practices, and governance approaches that enable marketing teams to scale transformation efforts consistently.
- Serve as a connector between strategy and execution, helping teams move from transformation concepts to measurable, operationalized programs.
Expected Education & Experience:
- 7+ years in Marketing Operations, Lifecycle Marketing, Demand Generation, Revenue Operations, or a related B2B marketing role.
- Familiarity with AI-enabled marketing capabilities and a track record of applying them in real-world use cases
- Experience building segmentation, personalization, suppression, prioritization, trigger, and eligibility frameworks.
- Strong understanding of lifecycle architecture, data flows, lead management, audience governance, and marketing-to-sales handoff processes.
- Experience designing and governing complex customer journeys, nurture programs, campaign interaction models, or lifecycle engagement strategies.
- Hands-on expertise with marketing automation platforms (Marketo, HubSpot, Pardot) and CRM systems (Salesforce)
- Strong analytical skills with experience using reporting/BI tools (Tableau, Power BI, or similar)
- Systems thinker with the ability to design and communicate complex workflows
- Strong collaborator who can influence across teams and translate strategy into execution
- Strong understanding of data models, data flows, and lifecycle architecture
- Strong collaborator who can influence Marketing, Sales, and IT
- Ability to translate strategy into execution and communicate complex concepts to non-technical stakeholders
AI & Automation Capabilities
- Demonstrated experience applying AI in marketing use cases (e.g., segmentation, personalization, lead scoring, journey decisioning, campaign optimization)
- Familiarity with modern AI tooling (e.g., generative AI, predictive analytics, CDPs, intent data platforms) and ability to evaluate/build use cases
- Understanding of prompt engineering, workflow automation, and/or integration of AI into marketing stacks
- Knowledge of AI governance, data privacy, and ethical considerations in marketing applications
Expected Compensation
$116,000 - $196,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- 7+ years in Marketing Operations, Lifecycle Marketing, Demand Generation, Revenue Operations, or related B2B marketing role
- Hands-on expertise with marketing automation platforms (Marketo, HubSpot, Pardot)
- Experience with CRM systems (Salesforce)
- Experience building segmentation, personalization, suppression, prioritization, trigger, and eligibility frameworks
- Strong understanding of lifecycle architecture, data flows, lead management, audience governance, and marketing-to-sales handoff processes
- Experience designing and governing complex customer journeys, nurture programs, campaign interaction models, or lifecycle engagement strategies
- Strong analytical skills with experience using reporting/BI tools (Tableau, Power BI, or similar)
- Demonstrated experience applying AI in marketing use cases (segmentation, personalization, lead scoring, journey decisioning, campaign optimization)
- Familiarity with modern AI tooling (generative AI, predictive analytics, CDPs, intent data platforms) and ability to evaluate/build use cases
- Understanding of prompt engineering, workflow automation, and integration of AI into marketing stacks
- Knowledge of AI governance, data privacy, and ethical considerations in marketing applications
- Systems thinker with ability to design and communicate complex workflows and operating rules
- Strong collaborator who can influence across Marketing, Sales, Revenue Operations, IT, and AI leadership
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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