Senior Marketing Operations Specialist (KOL)

Posted 2 Days Ago
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Taipei City, TWN
In-Office
Senior level
eCommerce
Building the future of eCommerce. We push the boundaries of what’s possible to solve problems!
The Role
Supports marketing and commercial operations through vendor reconciliation, invoice payments, contract and insertion-order administration, legal coordination, campaign asset and landing-page management, tracking-link setup, and cross-functional project execution. Manages multiple timelines, resources, suppliers, and external partners while providing administrative support and improving operational efficiency.
Summary Generated by Built In

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   


Role Overview:

我們正在尋找一位細心且具高度組織能力的專業人才,負責支援行銷營運、供應商管理及跨部門專案協調工作。此職位將負責每月供應商對帳作業、發票請款流程、合約及委刊單管理,並協調內部法務審閱及與外部合作夥伴進行條款溝通與協商。

成功的人選將負責活動素材管理、活動頁面建置與維護,以及合作夥伴專屬追蹤連結的建立與管理,確保各項行銷活動能夠順利執行並符合業務需求。此外,此職位亦需提供行政與營運支援,作為內部團隊與外部供應商之間的重要溝通橋樑,透過高效的專案管理與協作能力,提升整體營運效率並推動專案成功落地。.


What You Will Do:

  • 供應商對帳與請款管理(Vendor Reconciliation and Payment Operations:負責每月活動成本對帳、發票收集及請款作業,確保帳務資料正確性並符合公司流程與規範。
  • 合約管理與法務協調(Contract Administration and Legal Coordination:管理合約及委刊單流程,協調內部法務審閱,與合作夥伴溝通條款內容,並負責合約簽署與用印作業。
  • 活動素材與活動頁管理(Campaign Asset and Landing Page Management:統籌活動素材管理、活動頁面維護及合作夥伴專屬追蹤連結建置,支援活動執行與成效追蹤。
  • 跨部門協作(Cross-functional Collaboration:與法務、財務、採購、產品、營運團隊及外部供應商密切合作,協調資源並確保專案順利推進。
  • 專案協調與執行(Project Coordination and Execution:同時管理多項專案與時程規劃,追蹤工作進度與交付成果,促進利害關係人之間的有效溝通。
  • 營運管理與資源調度(Business Operations and Resource Management:負責工作派遣(Dispatch)與資源分配,提升團隊營運效率,確保業務需求獲得即時且有效的支援。
  • 商務營運支援(Commercial Operations Support:提供商務團隊端到端的行政與營運支援,優化內部作業流程,協助團隊專注於業務開發及合作夥伴經營。

Essential Qualifications

  • 具備學士學位或同等實務工作經驗。
  • 具備 3 年以上行銷營運(Marketing Operations)、商務營運(Business Operations)、供應商管理(Vendor Management)、專案協調(Project Coordination)或相關領域工作經驗。
  • 具備合約管理、發票請款、對帳作業及行政流程管理相關經驗。
  • 具備優秀的專案管理與組織能力,能同時管理多項任務及優先事項。
  • 具備良好的溝通與利害關係人管理能力,能有效與內部團隊及外部合作夥伴協作。
  • 注重細節,能確保營運流程及財務作業的準確性與完整性。
  • 熟悉 Microsoft Office 軟體操作,尤其是 Excel 與 PowerPoint。
  • 具備高度自我驅動力、主動積極的工作態度,能在快速變動的環境中獨立作業並解決問題。

Preferred Qualifications: 

  • 具備行銷活動、促銷專案或合作夥伴計畫(Partnership Program)執行與支援經驗。
  • 熟悉合約管理、採購流程或法務審閱作業流程。
  • 具備與法務、財務、產品、營運及商務團隊等跨部門協作經驗。
  • 了解活動成效追蹤、活動頁面(Landing Page)管理或數位行銷營運相關知識。
  • 具備優秀的分析與問題解決能力,能主動發掘流程改善機會並提升營運效率。
  • 具備電子商務(E-commerce)、數位平台、媒體、科技或網際網路產業相關工作經驗者佳。
  • 能在多項專案及緊迫時程下有效安排工作優先順序,並快速因應業務需求變化。
  • 具備供應商關係管理及外部合作夥伴溝通協調經驗者佳。

Recruitment Process

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status.
  • We are proud to offer equal opportunities for all applicants.

Privacy Notice

  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Skills Required

  • Bachelor’s degree or equivalent practical work experience
  • At least 3 years of experience in marketing operations, business operations, vendor management, project coordination, or a related field
  • Experience with contract management, invoice payments, reconciliation, and administrative process management
  • Strong project management and organizational skills, with the ability to manage multiple tasks and priorities
  • Strong communication and stakeholder management skills for collaborating with internal teams and external partners
  • Strong attention to detail and ability to ensure operational and financial accuracy
  • Proficiency with Microsoft Office, especially Excel and PowerPoint
  • Self-motivated, proactive, independent, and able to solve problems in a fast-changing environment
  • Experience supporting marketing campaigns, promotional projects, or partnership programs
  • Familiarity with contract management, procurement processes, or legal review workflows
  • Cross-functional collaboration experience with legal, finance, product, operations, and commercial teams
  • Knowledge of campaign performance tracking, landing-page management, or digital marketing operations
  • Strong analytical and problem-solving skills, including identifying process-improvement opportunities
  • Experience in e-commerce, digital platforms, media, technology, or internet industries
  • Ability to prioritize effectively across multiple projects and tight deadlines
  • Vendor relationship management and external partner communication experience

Coupang Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.

  • Healthcare Strength Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
  • Retirement Support Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
  • Leave & Time Off Breadth Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.

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The Company
HQ: Seoul
70,000 Employees
Year Founded: 2010

What We Do

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Why Work With Us

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.

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