Senior Marketing Manager, Digital and Customer Experience

Posted 2 Days Ago
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Scottsdale, AZ, USA
In-Office
Senior level
Aerospace
The Role
Leads StandardAero’s global digital ecosystem, including its WordPress website, customer portal, and supporting tools. Owns digital content strategy, authoring, personalization, UX/UI, accessibility, conversion optimization, analytics, SEO, and CRM integration. Manages vendors, budgets, cross-functional partners, and platform enhancements while building business cases for digital investments. Requires deep WordPress expertise, marketing technology experience, web analytics knowledge, and the ability to guide future team growth.
Summary Generated by Built In

Build an Aviation Career You’re Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As a Senior Marketing Manager, Digital and Customer Experience, you will be responsible for StandardAero’s global website, which informs stakeholders and also drives demand for the Company. You will help to modernize our digital ecosystem – the website, as well as customer portal and digital tools that support the customer experience - elevating digital storytelling, enhancing guest engagement, and driving conversion across StandardAero’s digital experiences. 
 Location: Scottsdale, AZ, Dallas, TX, or Cincinnati, OH

What you’ll do:

Digital Leadership
 

  • Establish a vision for our digital platforms (website, portal, tools) in alignment with marketing and business objectives. 
  • Proactively identify opportunities to optimize the digital experience.
  • Own the website end-to-end using WordPress, with a focus on governance, usability, scalability, and speed-to-market.
  • Manage vendors, external agencies, and internal partners for digital platforms.
  • Manage a small budget and build the business case for investing in new tools in support of the digital customer experience vision. 

Content Development & Authoring

  • Serve as the primary owner of content authoring and publishing across the digital portfolio.
  • Build, update, and optimize content including landing pages, property pages, offers, and seasonal campaigns.
  • Leverage platform capabilities (i.e. WordPress components, templates, content fragments) to create dynamic, scalable, and reusable content experiences.
  • Partner with marketing, functional and business teams to translate StandardAero priorities into compelling digital content.
  • Ensure all content reflects strong digital storytelling, brand standards, and conversion best practices.


Personalization & Customer Journey Orchestration
 

  • In collaboration with business marketing teams, design and implement personalized experiences using digital platforms (i.e. A/B and multivariate testing, rules based testing and geo-targeting).
  • Align authored content to targeted audience segments and guest journey stages (pre-, in-, post-stay).
  • Partner with CRM team to deliver relevant timely messaging to customers and prospects.
     

UX/UI, Visual Design & Conversion Optimization
 

  • Translate insights into high-performing UX/UI enhancements that improve engagement and conversion.
  • Ensure digital platforms reflect strong visual storytelling and cohesive brand identity.
  • Contribute to or guide light graphic design execution (web assets, landing pages, promotional visuals).
  • Lead testing strategies (A/B, multivariate) to continually enhance visual experience to improve site performance.
  • Apply Web Content Accessibility Guidelines (WCAG 2.2 AA) to audit, remediate, and maintain accessible web content, and champion accessibility best practices across teams.
     

Analytics & Performance Management
 

  • Leverage Google Analytics, Google Data Studio or similar tools to evaluate content and platform performance.
  • Define KPIs and report metrics including engagement, conversion, and revenue contribution.
  • Use data-driven insights to continuously refine content strategy and user experience.
  • Proactively identify and build business case for investing in tools that can enhance the digital experience.
     

Technical Development & Integration
 

  • Collaborate with development and IT teams on WordPress (or other digital tool platform like CVENT) components, integrations, and enhancements.
  • Ensure seamless integration with CRM.
  • Maintain high standards for mobile responsiveness, page speed, heat mapping, and GEO and SEO.
     

Cross-Functional Collaboration
 

  • Partner across marketing, business, functions, and IT to align digital content with business priorities.
  • Support onboarding of new properties into the digital ecosystem (i.e. via M&A, etc).
     

Team Leadership

  • In the future, build and lead a small team to deliver the digital customer experience.

Position Requirements:

  • Must be authorized to work in the US
  • 10+ years of experience in web content development, CMS management, or digital experience platforms.
  • Deep, hands-on expertise with WordPress, particularly content authoring, components, and workflows.
  • Experience using CRM and Martech (Salesforce, Marketing Cloud) or similar platforms for content-driven personalization.
  • Strong understanding of digital content strategy, UX principles, and conversion optimization.
  • Experience managing content across multiple sites or properties.
  • Experience with web analytics tools (Google Analytics, Google Data Studio).
  • Basic to intermediate graphic design capabilities (Adobe Creative Suite or similar).
  • Knowledge of GEO/SEO/SEM and site performance optimization.

Benefits that make life better:

  • Comprehensive Healthcare
  • 401(k) with 100% company match; up to 5% vested
  • Paid Time Off starting on day one
  • Bonus opportunities
  • Health- & Dependent Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

About UsRaising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy), national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

Skills Required

  • Must be authorized to work in the United States
  • 10+ years of experience in web content development, CMS management, or digital experience platforms
  • Deep hands-on expertise with WordPress, including content authoring, components, and workflows
  • Experience using CRM and marketing technology platforms such as Salesforce or Marketing Cloud for content-driven personalization
  • Strong understanding of digital content strategy, UX principles, and conversion optimization
  • Experience managing content across multiple sites or properties
  • Experience with web analytics tools such as Google Analytics and Google Data Studio
  • Basic to intermediate graphic design capabilities using Adobe Creative Suite or similar
  • Knowledge of GEO, SEO, SEM, and site performance optimization

StandardAero Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about StandardAero and has not been reviewed or approved by StandardAero.

  • Retirement Support — Provides a 401(k) and has added an Employee Stock Purchase Plan and an Incentive Award (equity) plan, expanding long-term savings and ownership options. These programs complement base pay with additional wealth-building mechanisms.
  • Leave & Time Off Breadth — Includes PTO, paid holidays, sick time, bereavement leave, military leave, and parental leave, with some roles accruing PTO that can increase with service. Eligibility for benefits typically begins the first day of the month after hire, indicating structured access to time-off programs.
  • Wellbeing & Lifestyle Benefits — Offers tuition assistance, job training/conferences, company events, and an Employee Assistance Program as part of a comprehensive package. The inclusion of learning support and EAP provides development and wellbeing resources beyond core insurance and retirement.

StandardAero Insights

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The Company
HQ: Scottsdale, AZ
2,740 Employees
Year Founded: 1911

What We Do

StandardAero has become one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. StandardAero offers extensive MRO services and custom solutions for business aviation, commercial aviation, military, and industrial power customers. Nearly 6,600 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. Services include MRO for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams. StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit, and Investment Solutions.

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