Senior Market Manager, Services, Miami

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Miami, FL, USA
In-Office
139K-163K Annually
Real Estate • Travel • PropTech
The Role

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The difference you will make:

As a Senior Market Manager, you will be focused on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory.

Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned territory by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A typical day: 

  • Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships
  • Proven ability to handle operational complexity and ability to maximize the impact of resources
  • Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
  • Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
  • Prospect and onboard new, high-quality supply in your assigned geography
  • Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
  • Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics
  • Work across Airbnb internal teams, including country managers, regional teams, and business
  • Engage with strategic B2B partners to build long-term relationships 
  • Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.
  • Hold regular optimization calls and business reviews with your partners

Your expertise: 

  • 8+ years of relevant experience
  • Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact
  • Operates with a growth mindset and has a very strong bias for action
  • Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages
  • Ability to influence product, policy, and other cross functional stakeholders 
  • Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress
  • Comfortable and skilled at regularly interfacing with  senior management (Director, Regional Director) 
  • Utilizes knowledge of key business drivers and the factors to drive results
  • Executes flawlessly and autonomously
  • Proven ability to handle operational complexity and ability to maximize the impact of resources

Your Location:

This position needs to be based in Miami, FL due to business demands. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range
$139,000$163,000 USD

Airbnb Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbnb and has not been reviewed or approved by Airbnb.

  • Fair & Transparent Compensation Pay ranges and total compensation components are increasingly disclosed, and country-level pay practices avoid location-based cuts, which feedback suggests improves consistency and perceived fairness.
  • Healthcare Strength Comprehensive core health coverage for employees, mental health resources, and substantial dependent support are repeatedly highlighted as robust and a standout element of the package.
  • Leave & Time Off Breadth Generous PTO, a winter shutdown, sabbaticals, and paid volunteer time are described as extensive, with parental leave and phased return options reinforcing time-off flexibility.

Airbnb Insights

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The Company
HQ: Dublin
14,622 Employees
Year Founded: 2008

What We Do

Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.

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