Senior Margin Representative

The Role

The Sr. Margin Representative will be responsible for handling large securities and money transactions, while closely adhering to the Margin Departments Policies and Procedures regarding the review of documentation to ensure customer safety and protection. The Sr. Margin Representative will also be exposed to the regulatory side of the Margin Department and will gain an understanding of Regulation T, as well as how to read and interpret margin balances and figures.

The Expertise and Skills You Bring

• 0-2 years of brokerage operations experience preferred
• Customer Service experience preferred
• College degree or similar work experience preferred
• You will possess excellent interpersonal and communication skills (written and oral) to engage with clients and internal partners to provide them with the best service experience
• Your strong and time-management skills and ability to prioritize decisions in a fast-paced environment
• Your ability to work and build positive relationships across different teams within the organization
• Handling inbound phone calls and emails from clients and assisting them with inquiries regarding Margin issues
• Providing clear and concise communication to internal business partners
• Monitoring outstanding issues and providing timely updates to clients
• Be able to work in time fast paced, 'time-deadline' driven environment
• Attention to detail, especially regarding documentation review
• Should be good with numbers and calculations
• Have the ability to learn many tasks and gain expertise in multiple product offerings
• Windows Office Applications
• Coding / MACRO skills a PLUS

The Team

The Correspondent (NF) Margin Team located in Jersey City, is responsible for day-to-day regulatory items, deficits, and ensure payment is received promptly on open debits/calls. Margin follows SEC, FINRA regulation, and house requirements to maintain accurate compliance of all accounts. You will be part of collaborative team and be the last line of defense in protecting the Fidelity and our customers’ assets.  The team develops and maintains relationships with internal and external business partners.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.