Senior Manual QA Engineer

Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions simply, efficiently, and effectively. Our software platform serves as a single source of truth for orchestrating complex clinical development. By bringing data and teams together, we empower researchers to design more intelligent trials and reach milestones faster.

As a Senior Manual QA Engineer, you will be a high-impact individual contributor responsible for ensuring the reliability and integrity of different systems that conform to the Faro Health ecosystem. You are not just a tester; you are a quality advocate who understands that clinical data requires a meticulous, detail-oriented approach.

Leveraging your deep expertise in SaaS, cloud-native architectures, and LLM-augmented workflows,  you will analyze complex user requirements, design comprehensive test strategies, prepare/execute test cases and serve as a mentor to junior and contractor engineers. You will play a critical role in our continuous integration environment while ensuring our manual testing foundation remains rock-solid.

• Test Strategy & Design: Analyze user requirements and design documents to develop detailed, risk-based test plans and manual test cases for a complex SaaS platform.
• Execution & Reporting: Lead the execution of functional, regression, and integration test cases. Document defects with high precision and provide detailed testing summaries for different team members within the organization.
• Data Validation: Utilize SQL queries to analyze, manipulate, and validate test data.
• Impact Analysis: Evaluate proposed software changes to determine their impact on platform performance, scalability, and reliability.
• Mentorship: Provide technical guidance and "best practice" mentoring to QA Engineers to improve team efficiency and testing depth.
• Cross-Functional Collaboration: Coordinate the flow of information and maintain close communication with Developers, Product Owners, and DevOps.
• Process Improvement: Apply innovative thinking to improve existing QA methodologies and ensure approved development standards are followed.
• Issue Monitoring: Provide close monitoring and triage of issues found during the SDLC as well as high-priority bugs reported by end-users.

• Experience: 8–10+ years in the Quality Assurance discipline, with a proven track record in fast-moving, growth-minded startups. You have successfully navigated the transition from early-stage builds to scaled production environments.
• AI & Efficiency: Proactive expertise in leveraging Generative AI and LLM tools to augment manual testing. This includes using AI for:

• Synthesizing complex product requirements into comprehensive test cases.
• Optimizing test coverage by using AI to identify edge cases that traditional methods might miss.

• Technical Proficiency: Extensive experience testing cloud-native applications (AWS, Azure, or Google Cloud) and modern, multi-tenant SaaS platforms. You understand the nuances of testing distributed systems.
• Data Skills: Expert-level proficiency in SQL for deep data validation and backend integrity testing.
• Methodology: Strong understanding of black-box and white-box testing, as well as non-functional, performance, accessibility and security testing principles.
• Analytical Mindset: Meticulous and detail-oriented approach with the ability to solve complex problems independently. You don’t just find bugs; you perform root cause analysis and provide the technical context necessary for rapid resolution.
• Strategic Communication: Excellent writing, verbal and presentation skills; ability to translate technical bugs into business-level impact for stakeholders and maintain proactive alignment with supervisors and cross-functional teams. Active participation in design reviews, sprint planning, and daily stand-ups.
• Adaptability & Collaboration: Thrives in environments with evolving requirements. You are a self-starter who works effectively across different time zones, fostering a culture of quality across engineering and product teams.

• Strong experience using Quality and Test Management tools (e.g., Jira, QASE).
• Self-motivated and capable of working under minimal supervision.
• Proactive communicator who excels at risk mitigation by identifying and escalating blockers immediately while independently driving their own testing workstreams and managing high-volume requests with competing priorities.
• Proven ability to build cooperation and cohesiveness across engineering and product teams.
• Familiarity with the "shift-left" approach and supporting the transition from manual-heavy to automation-integrated workflows.

Salary range for this position is $119,000 to $141,000 per year.
Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

In addition to this position’s salary (listed above), equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
• Training & Development Reimbursement
• Remote or Hybrid Work Environment
• Peer-to-peer bonus program
• Company/department outings and events
• Stock Option Plan
• Office On-Premises Amenities; gym, restaurant tenant discount, Padel Ninet