Title: Senior Manager - Business Operations
Location: Dubai, UAE
Business Function: Business Operations
Role Purpose
TerraPay is seeking a seasoned operations leader to manage and oversee business operations across the MENA region. This role is critical to ensuring business continuity, operational governance, partner management, transaction monitoring, incident resolution, and team oversight. The Regional Operations Manager will act as the primary escalation point for MENA stakeholders and partners, driving operational excellence and safeguarding TerraPay’s reputation in one of its most complex and strategic regions.
Key Responsibilities
- Operational Oversight: Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with TerraPay’s SOPs.
- Transaction Monitoring: Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risks.
- Incident Management: Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruption.
- Partner & Corridor Performance: Drive operational performance across payout corridors, strengthening partner engagement and delivery.
- Cross-Functional Collaboration: Coordinate with Technology, Compliance, Treasury, Product, and Finance teams to ensure seamless operations.
- Team Leadership: Manage and govern regional operations teams, ensuring accountability, capacity planning, and performance management.
- Reporting & Governance: Provide operational reporting, insights, and visibility to senior management.
- Business Continuity: Ensure operational resilience and timely risk mitigation across the region.
Strategic Leadership
- Support senior management with data-driven insights for strategic decision-making.
- Lead operational efforts across domestic and international banking partners, especially in the Levant and North Africa.
- Drive initiatives to improve customer service, partnership strategy, and business performance.
- Champion process improvement and automation to enhance efficiency and scalability.
Requirements
Essential Qualifications
- 10+ years of experience in payments, fintech, or cross-border remittance operations.
- Proven track record in transaction processing, partner management, incident management, and operational governance.
- Strong team leadership experience in dynamic, shift-based environments.
- Excellent communication skills in English; Arabic or French proficiency is an advantage.
- Strong analytical skills with ability to interpret MIS reports and provide actionable insights.
Skills Required
- 10+ years of experience in payments, fintech, or cross-border remittance operations
- Experience in transaction processing, partner management, incident management, and operational governance
- Team leadership experience in dynamic, shift-based environments
- Excellent communication skills in English
- Arabic or French proficiency
- Strong analytical skills and ability to interpret MIS reports and provide actionable insights
What We Do
TerraPay simplifies global money movement – by providing a single connection to the most expansive cross-border payments network regulated in 31 global markets and enabling payments to 144 receive countries, 210+ send countries, 7.5Bn+ bank accounts and 3.7Bn+ mobile wallets. TerraPay is on a mission to connect a borderless financial world, making moving money everywhere instant, reliable, transparent, and fully compliant. TerraPay pushes the boundaries for global businesses – ranging from banks, fintechs and money-transfer operators to travel businesses, creator economy platforms and e-commerce marketplaces – while driving financial inclusion in even the most inaccessible markets. Founded in 2014, TerraPay is headquartered in London, with global offices in Bangalore, Dubai, Miami, Bogota, Dar es Salaam, Kampala, Hague, Dakar, Joburg, Nairobi, Milan, Singapore and is expanding rapidly, having received funding from leading investors, including the IFC (the World Bank), Prime Ventures, Partech Africa, and Visa.
