Senior Manager, Underwriting

We are seeking an experienced and detail‑minded Underwriter to support underwriting activities for post‑issued individual insurance policies.

Position Responsibilities:

• Conduct risk assessment (covering medical, financial, residential etc.) after policy issuance, including benefit change/post-issue alterations, appeal cases and non‑disclosure within agreed turnaround time and ensure underwriting decisions complied with company’s rules and guidelines.
• Review suggested cases for junior underwriters.
• Work collaboratively with distribution channels and customer service teams by handling complex cases, and serving as an expert resource for risk assessment to provide the highest quality and service levels to customers
• Collaborate with cross-teams to support other duties as assigned, including but not limited to participation in new product/system projects, initiatives focus on processes/procedures/practices enhancements etc.

Qualifications:

• Bachelor’s degree with minimum 10 years of experience in life and health insurance underwriting experience.
• Prior exposure to post‑issue underwriting, such as appeals and non‑disclosure cases, strongly preferred.
• Detail-minded with strong underwriting knowledge, analytical, critical thinking and problem-solving skills to address inquiries and resolve issues promptly
• Proven experience in distribution channel support
• Excellent communication and interpersonal skills
• Excellent team player with strong sense of ownership and accountability
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Able to work independently and manage cases with minimal supervision.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].