Senior Manager, Threat Intelligence and Fraud Investigations

Navan is building out a best-in-class fraud risk management team to support our rapidly growing travel and expense management businesses. We are seeking a dynamic and experienced Senior Manager to lead our Fraud Threat Intelligence and Fraud Investigations team. This role requires a strategic thinker with strong data analytics capabilities, deep fraud expertise, and leadership skills to manage complex fraud incidents and build a resilient fraud detection/response framework. The position will report to the head of risk management.

What You’ll Do:

• Conduct in-depth fraud investigations using linkage and cluster analysis to uncover fraud patterns and root causes.
• Act as the incident commander during major fraud events, coordinating cross-functional teams to respond swiftly and effectively.
• Create and refine Standard Operating Procedures (SOPs) to standardize fraud investigation processes and ensure regulatory compliance.
• Build and support fraud detection scanners to enable bulk review and action by the investigation team.
• Independently develop and execute a strategic roadmap for fraud threat intelligence to proactively identify and mitigate emerging fraud risks.
• Apply comprehensive knowledge in areas such as issuing fraud, card compromise, BIN attacks, card-not-present fraud, account takeover fraud, stolen financials, and account origination fraud.
• Design, Develop and maintain dashboards to monitor fraud trends, investigative metrics, and operational efficiency.
• Drive the vision for team growth and sustainability, fostering a high-performance culture through mentoring, training, and talent development.
• Provide ongoing analysis of vulnerabilities, control weaknesses, and gaps to mitigate and remediate significant risk issues, trends, and loss events
• Ability to lead multiple tasks and projects simultaneously, prioritize work effectively, and thrive in a constantly evolving environment
• Develop a chargeback management strategy for Navan’s card issuing business and travel business where Navan is agent or record and processes travel bookings
• Manage, mentor, and develop a team of Fraud Investigators. 
• Establish team goals, measure performance, and ensure alignment with overall company objectives.

What We’re Looking For:

• Bachelor's/Master’s degree in Criminal Justice, Criminology, Data Analytics, Information Security, or a related field (Master's preferred).
• Minimum of 10+ years of experience in financial fraud investigations, threat intelligence, or fraud risk management.
• Proven expertise in fraud detection techniques, fraud patterns, and emerging fraud trends.
• Deep expertise in the fraud domain, with extensive knowledge of identity and payment fraud methods, and tools and processes for prevention, detection, and fraud operations
• Excellent proficiency with analytical tools and languages such as Python, R, SQL, and/or SAS, as well as big data platforms and cluster analysis methodologies.
• Experience in dashboard development using BI tools (e.g., Tableau, Power BI or other tools).
• Exceptional leadership, communication, and incident management skills.
• Ability to work independently, manage multiple priorities, and lead in high-pressure environments.
• Strong problem-solving skills with the ability to think strategically and make data-driven decisions in complex situations.
• Ability to drive operational efficiencies and scale through process improvements, automation, and staff development

Preferred skills:

• Experience in financial services, fintech, or related industries.
• Certifications such as CFE (Certified Fraud Examiner) or CFCI (Certified Financial Crimes Investigator) are a plus.