Senior Manager Technology Supply Chain Management

As a Senior Manager Technology Supply Chain Management supporting the Office of the CIO and the Technology Customer and Commercial Team, you'll lead strategic and operational functions that support Southwest Airlines' Commercial and Digital business priorities and transformation initiatives. You'll partner closely with Technology Senior Leadership, Legal, and key suppliers to negotiate and execute technology agreements while managing supplier performance across the Technology portfolio. This role oversees Teams and Leaders responsible for sourcing and delivering high-quality, cost-effective hardware, software, telecommunications, and professional services. You'll drive results in Customer Service, Safety, quality, cost management, and operational performance while ensuring Technology investments deliver maximum business value. 

Additional details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.   

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Develop a competent, productive, knowledgeable, effective and Customer Service-oriented Team by: recruiting and hiring qualified applicants; providing training and orientation on departmental policies and procedures; assigning work responsibilities and priorities; Leading work activities and evaluating the performance of the Team

• Work with Sr. Leadership across SWA to develop sourcing strategies in support of their business objectives

• Help build strategic procurement capabilities through training with cross-functional Teams, and through training on new techniques

• Advise technology and Stakeholders on common risk elements of a supplier agreement and/or program or project

• Demonstrate an understanding of technology methodologies & concepts such as SAAS, Agile development, DevOps, etc.

• Demonstrate an understanding of technology contract specific concerns such as IP ownership, SLAs, Cybersecurity, and data protection

• Develop, monitor, and review policies and procedures to ensure compliance with Federal regulations and Company standards and policies

• Develop expertise in advanced procurement methods, including, but not limited to: Strategic Sourcing, Transactional Efficiencies, Global Sourcing, Value Engineering, TCO, and Supplier Development within the Team

• Demonstrate the highest level of ethics and integrity in all transactions

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Solid Knowledge of the Technology market, suppliers, and industry trends

• Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one

• Skilled in working with Legal, Insurance, Tax and other relevant departments to ensure that their requirements are captured in contracts

• Ability to develop and implement Team goals, conduct Team building activities, coach and mentor others, and provide timely and effective feedback on performance and career guidance

• Ability to provide input for and assist with budget development and ensure effective utilization of fiscal resources

• Ability to provide direction and guidance around day-to-day activities related to strategic sourcing, contract drafting, negotiation, sourcing and payment

• Ability to track and analyze Team's performance by monitoring key productivity measurements

• Ability to bring others together to reconcile differences

• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Education

• Required: High School Diploma or GED

Experience

• Demonstrated experience in directly or indirectly leading Team(s)

• Fully functioning, broad knowledge in Supply Chain, Finance, Technology or related field

• Preferred: Knowledge of Airline Technology systems and Supply Chain Management (SCM) operations

• Preferred: Experience working effectively with remote, hybrid, and cross-functional teams

• Preferred: 7-10 years of professional Supply Chain Management experience

• Preferred: 3-6 years of leadership experience, including direct people management and team development

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must be at least 18 years of age.

• Must be able to comply with Company attendance standards as described in established guidelines.

• Ability to work extended work hours, as necessary

Pay & Benefits  

• Competitive market salary from $153,000.00 per year to $170,000.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.  

Benefits you’ll love  

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  

• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**  

• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***  

• Competitive health insurance for you and your eligible dependents (including pets)  

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.  

• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period of time

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company