JOB SUMMARY
Job Profile Summary
Oversee service delivery for IT infrastructure functions. This includes technology, processes and personnel associated with system management and the delivery of technology solutions.
Essential Functions and Responsibilities
Oversee key technologies utilized to ensure efficient, reliable and secure delivery of IT services. This includes hardware solutions, operating systems, and system management technologies utilized to ensure established service levels are met. Responsible for the prioritization, assignment and resolution of issues associated with this area. Communicate activities to IT management on a consistent and frequent basis. Coordinate activities across other IT and business groups if necessary
Provide strategic direction for key infrastructure areas. Coordinate and consult with IT infrastructure and application personnel to ensure business needs are driving the strategic plan
Maintain tactical and strategic relationships with key software and service vendors. This includes assisting in the negotiation of multi-million dollar contracts and maintenance agreements related to IT infrastructure
Consult with application teams and other project managers on any technical architecture strategies for large-scale systems. Ensure that technology acquisitions related to application projects are in line with overall strategies
Communicate relevant information to project committees, development teams, vendors, and other key stakeholders as it relates to technical support and problem resolution
Provide leadership to other managers and individual contributors engage for projects. Ensure proper controls are designed into solutions in order for appropriate service levels to be met
Develop and review information including but not limited to:
Technology-based policies, procedures, standards, and guidelines
Annual budgets, forecasts, and long-term plans for both O&M and capital
Requests for Proposal (RFPs)
Business case studies
Education
Bachelor's Degree in Computer Science, Information Systems or other related field or equivalent work experience plus the following job related experience:
Work Experience
Experience with ITIL, COBIT or other IT control frameworks preferred
Experience managing O&M and capital budgets preferred
Experience implementing network technology, server technology, and network monitoring and management tools
Experience in use and function of office equipment including accessing computers and applicable software preferred
Experience preparing internal and external correspondence, status reports, business cases, technical configurations, and system standards and procedures preferred
Experience managing a medium to large team, including recruiting, retaining and developing employees preferred
Experience developing information, conducting meetings, and making presentations preferred
Knowledge, Skills and Abilities
Knowledge of: architecture design and deployment, systems lifecycle management and infrastructure planning and operations
Ability to: apply math, algebra, and statistical formulas
Ability to: work effectively with senior management
Ability to: communicate and/or exchange verbal and written information or instructions
Licenses and Certifications
None required
Strength Factor Rating - Physical Demands/Requirements
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Strength Factor Description - Physical Demands/Requirements
Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
Walking: Moving about on foot (Frequently)
Sitting: Remaining in a seated position (Constantly)
Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
Climbing: Ladders, Stairs (Occasionally)
Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
Crawling: Moving about on the hands and arms in any direction (Occasionally)
Reaching: Extending hands and arms in any direction (Constantly)
Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
Hearing: Perceiving the nature of sound by the ear (Frequently)
Tasting/Smelling: (Occasionally)
Near Vision: Clarity of vision at 20 inches or less (Constantly)
Far Vision: Clarity of vision at 20 feet for more (Frequently)
Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
Vision: Color - The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
Employee is subject to inside environmental conditions
Working Conditions
Well lighted, climate controlled areas (Constantly)
Frequent repetitive motion (Constantly)
CRT (Computer Monitor(s)) (Constantly)
Travel
Some travel may be required
Driving
Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license
ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.
ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email [email protected] or call 1-855-663-6547.
Expected Salary Range
$151,000.00 - $227,000.00Skills Required
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience
- Experience with ITIL, COBIT, or other IT control frameworks
- Experience managing operating and maintenance (O&M) and capital budgets
- Experience implementing network technology, server technology, and network monitoring and management tools
- Experience using office equipment, computers, and applicable software
- Experience preparing correspondence, status reports, business cases, technical configurations, and system standards and procedures
- Experience managing a medium to large team, including recruiting, retaining, and developing employees
- Experience developing information, conducting meetings, and making presentations
- Knowledge of architecture design and deployment, systems lifecycle management, and infrastructure planning and operations
- Ability to apply mathematical, algebraic, and statistical formulas
- Ability to work effectively with senior management
- Ability to communicate and exchange verbal and written information or instructions
What We Do
We are a leading midstream operator that provides gathering, processing, fractionation, transportation and storage services. Through our more than 50,000-mile pipeline network, we transport the natural gas, natural gas liquids (NGLs), refined products and crude that help meet domestic and international energy demand, contribute to energy security and provide safe, reliable and responsible energy solutions needed today and into the future. As one of the largest diversified energy infrastructure companies in North America, ONEOK is delivering energy that makes a difference in the lives of people in the U.S. and around the world.
