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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
We are seeking a dynamic and strategic Senior Manager, Technical Program Management to lead, scale, and inspire a high-performing team of Technical Program Managers. In this role, you will bridge the gap between complex technical execution and overarching business strategy, driving the delivery of organizational OKRs. You are a seasoned leader who thrives in ambiguous, fast-paced environments, optimizing operational frameworks to maximize information flow and speed to market with minimal overhead.
What you'll do
- Deploy & equip a team of technical program managers to drive the achievement of organizational OKRs by leading complex initiatives, and optimizing team execution & collaboration. Adjusts the team’s plans quickly in the face of changes.
- Manage and coach technical program managers to ensure success in their roles. Strive to continually increase the team’s overall technical program management bench strength. Drive accountability for high performance.
- Implement operational frameworks that incur the least amount of overhead while maximizing information flow and support for the home organization’s goals. Anchor teams in best practices for rapid delivery with transparency for leadership.
- Act as a Principal Program Manager on especially challenging problems. Work with leaders across the company to drive key trade-off decisions. Identify gaps and risks in execution. Take decisive action in ambiguous situations.
- Build strong relationships with partnered Directors, VPs and other leaders across the company to promote successful execution against goals. Lead the team in partnering closely with cross-functional counterparts in sales, marketing, finance, customer success, and support to launch new capabilities.
This role requires
- BS/BA degree, applicable certification, or equivalent related experience required.
- 10+ years of demonstrated experience in technical program management, engineering, or related fields.
- 4-6 years of people management experience is desirable.
Bonus points if you have
- Aptitude for driving toward measurable outcomes and results. Comfortable with the challenging and experimental nature of work.
- Strong communicator and executive presence. Proven ability to influence without organizational power.
- Determined self-starter with the wisdom to know when to collaborate to achieve your goals and strong experience building trust relationships across an organization, with teammates at all levels. Highly successful at assembling and leading cross-functional teams.
- Working technical proficiency. Deep understanding of the SDLC, engineering standards, and architectural risk management.
- Able to navigate organizational issues (getting to agreements between different teams without assistance)
Please note that visa sponsorship is not available for this position.
#LI-GK1 #LI-Remote
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- BS/BA degree, applicable certification, or equivalent related experience
- 10+ years of demonstrated experience in technical program management, engineering, or related fields
- Experience leading complex initiatives and delivering against organizational OKRs with cross-functional teams
- 4-6 years of people management experience
- Working technical proficiency with deep understanding of the SDLC, engineering standards, and architectural risk management
- Ability to pass a criminal background check (required for employment)
New Relic Compensation & Benefits Highlights
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Healthcare Strength — U.S. coverage includes comprehensive medical, dental, vision, telehealth, EAP, mental‑health tools, and disability, supported by wellness stipends. Feedback suggests these offerings are a clear strength of the package.
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Parental & Family Support — Paid, gender‑neutral parental leave and subsidized backup childcare are provided, alongside family‑forming benefits such as fertility and adoption support. These supports are consistently highlighted as valuable for U.S. employees.
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Leave & Time Off Breadth — Flexible/unlimited PTO for exempt roles, defined PTO for hourly roles, paid holidays, and volunteer time are explicitly outlined. Feedback suggests this breadth of time‑off options is a notable advantage.
New Relic Insights
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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New Relic Offices
OnSite Workspace
We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
