Senior Manager, Technical Operations

Position Summary

The Samsung Global Services Team is dedicated to advancing Smart TV and mobile services by creating intelligent, integrated, and cross-platform solutions that deliver exceptional entertainment experiences to users.
Samsung TV Plus is a pioneering FAST (Free Ad-Supported TV) and VOD (Video-On-Demand) service, available in over 30 countries and reaching millions of devices globally across TV and mobile platforms. As one of the first FAST platforms with more than 630 million active devices, Samsung TV Plus now provides over 4,300 channels worldwide, along with thousands of shows and movies on-demand.
As the Senior Manager of Technical Operations within the Global Content Operations team, your primary focus will be on building and optimizing internal tools and systems to enhance content operations. This role is critical in driving innovation, scalability, and efficiency within the platform's technical infrastructure.
This position plays a pivotal role in maintaining the technical integrity, performance, and user experience of the platform while driving innovation and scalability for future growth. You will collaborate closely with operation and engineering teams to deploy tools that implement quality strategies tailored to the needs of our rapidly evolving FAST landscape.

Role and Responsibilities

RESPONSIBILITIES:

• Oversee, collaborate on, and deploy tools to optimize content ingestion, processing, and distribution workflows across the end‑to‑end Samsung TV Plus FAST/CTV pipeline.
• Continuously analyze workflow bottlenecks and implement scalable process improvements, applying automation, orchestration, and AI‑informed best practices to increase throughput, accuracy, and operational reliability.
• Monitor and interpret platform performance metrics using internal analytics tools, tracking content delivery success, video and audio quality and metadata compliance and drive corrective actions as required.
• Serve as a key liaison between operations, engineering, product teams and other stakeholders to address platform-related challenges.
• Collaborate with engineering teams to integrate new encoding tools, cloud-native services, and content operational workflows into the platform, ensuring seamless deployment and operational adoption.
• Validate and enforce adherence to all technical specifications, video and audio quality standards, mezzanine requirements, platform‑level compliance rules, and security policies, ensuring consistency across global content workflows.

Skills and Qualifications

REQUIRED QUALIFICATIONS:

• 10 or more years of experience in technical operations, media technology, or a similar role, with at least 3 years in a leadership position.
• Expert technical understanding of content delivery for FAST linear and VOD platforms.
• Deep expertise across H.264/AVC, H.265/HEVC, AV1 and MPEG‑2 fundamentals.
• Proficient in QA processes, media content systems, scalable VOD/live workflows, origin hygiene, and CDN efficiency, following industry-defined best practices.
• Experience with Airtable management/orchestration, and Python-based automation scripting is a plus.
• Experience collaborating with global teams across multiple time zones is a plus.
• Proven ability to design and implement organized, efficient processes from complex and chaotic environments within a rapidly scaling platform.
• Strong troubleshooting skills to identify, diagnose, and resolve application-based issues.
• Bachelor’s degree or equivalent related work experience.

Compensation for this role for a candidate based in Los Angeles, CA is expected to be between $170,000 and $205,000 but may be higher or lower in other regions due to geographic differentials in the labor market.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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