Senior Manager, Strategy Operations - Marketing

Reporting to the CMO, the Senior Manager, Strategy Operations - Marketing is a systems thinker, operator, and strategic integrator who elevates the capacity of the CMO and the entire Marketing organization. You excel at translating strategy into the operating models, rituals, and decision mechanisms that enable a high-performing, scaled marketing engine.

You thrive in transformation environments where the team is redefining how it works, building new capabilities, and shifting toward greater precision, alignment, and impact. You combine strategic insight with operational discipline and bring clarity to complex, cross-functional challenges.

The right candidate for this role will combine skills in strategic planning, operations and program management, executive communications, and systems thinking to help the company scale and execute on our highest priority initiatives.

• Running the Operating System (50%)
• Architect, evolve, and institutionalize Marketing’s operating system – planning rhythms, priority-setting mechanisms, team rituals, and performance feedback loops in line with enterprise standards.
• Build Marketing systems that integrate strategy, execution, and measurement across Brand, Growth, Communications, Lifecycle, and Product Marketing.
• Build cross-functional systems that drive alignment and influence execution  between Marketing and Product, Revenue, and Finance. 
• Enhance transparency and accountability through clear decision rights, reporting models, and cross-functional interfaces.
• Ensure Marketing is aligned with enterprise-level operating forums and strategic priorities.
• Leading Special Projects (30%)
• Drive mission-critical, cross-functional programs tied to the CMO’s top priorities - spanning product, revenue, analytics, finance, and customer operations.
• Stand up new capabilities, systems, or processes that enable scale (e.g., data infrastructure, cross-functional planning, AI adoption, measurement frameworks).
• Lead ambiguous, high-impact initiatives that have no clear home, mobilizing teams toward outcomes.
• Serve as the integrator and orchestrator when Marketing’s work spans multiple business-critical dependencies.
• Intangibles: Executive Leverage, Narrative, & Culture (20%)
• Translate the CMO’s strategic intent into crisp narratives, operating principles, and decision frameworks that elevate understanding and alignment across Marketing and the company.
• Coach Marketing leaders and managers on operating excellence, systems thinking, and strategic clarity.
• Bring structure to ambiguity, enabling faster, higher-quality executive decision-making.
• Strengthen organizational performance by embedding norms of focus, clarity, accountability, and continuous improvement.

As a Senior Manager, Strategy Operations - Marketing, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Business Insight - applying knowledge of business and the marketplace to advance the organization’s goals.
• Strategic Mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
• Plans and Aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Initiative and Motivation - identifying what needs to be done and doing it before being asked or before the situation requires it.
• Teamwork and Communication: Putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

• Minimum of 7 years of professional experience, ideally in marketing strategy, program/project management, strategy operations, and/or consulting
• Minimum of 3 years of progressive leadership experience required
• Record of exceptional performance and demonstrated excellence in leadership of cross-functional projects
• Demonstrated ability and experience to influence, develop productive working relationships with executives, and successfully deliver strategic and high-impact initiatives
• Demonstrated ability to succeed and thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities
• Strong analytical and communication skills
• Passionate about solving complex problems. Will rely on business acumen, strategic mindset, systems thinking, and underlying data to help steer conversations and decision-making
• Strong sense of ownership, ability to proactively remove obstacles, and willingness to go above and beyond to chase down loose ends that lead to outstanding results
• Focus on results and outcome, not just process. Have experience establishing processes that are appropriate and effective
• Creative problem solver, effective negotiator, and results-oriented team player
• Unquestionable professional ethics, strong judgment, trustworthiness, and commitment to excellence

The base wage range for this position based in our New York City Office is targeted at $175,500.00 - $201,825.00 per year.

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