At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt Market/HOP is Wolt/Deliveroo’s owned and operated grocery business, focused on delivering the best customer experience through high-quality selection, strong availability, and fast delivery. As 1P continues to scale across multiple countries, we are looking for a Manager, Strategy & Operations to help drive sustainable topline growth and bottomline performance.
This role works closely with the Head of Wolt Mart / HOP and Regional General Managers (RGMs) to define strategic priorities, drive key growth initiatives, and ensure delivery of financial and operational targets. The person will act as a key partner to Marketing, Finance, Category Management, and other global functional teams, ensuring alignment between strategy, planning, and execution.
The role combines strategic thinking with strong execution ownership, requiring exceptional analytical skills, structured problem solving, and the ability to lead cross-functional initiatives across 30+ markets.
Key Responsibilities1. Business Performance Ownership (Topline & Bottomline)- Partner closely with the Head of Wolt Market / HOP and RGMs to drive sustainable growth and profitability across markets
- Track and manage topline (GOV, orders, basket size) and bottomline (contribution margin, EBITDA, cost efficiency) performance
- Identify performance gaps, diagnose root causes, and drive corrective actions across markets
- Build forecasting models and performance tracking frameworks to ensure visibility and accountability against targets
- Partner closely with Finance on annual planning, forecasting, and target setting processes
- Support development of long-term growth plans, investment cases, and strategic initiatives
- Ensure alignment between financial targets and operational execution across markets
- Monitor performance vs plan and drive actions to close gaps where needed
- Partner with Marketing to define and execute growth initiatives across acquisition, retention, and basket size expansion
- Identify and prioritize high-impact growth levers and ensure effective execution across markets
- Measure and evaluate impact of growth initiatives and continuously optimize based on performance
- Support development of scalable playbooks to drive consistent growth across markets
- Partner closely with Category Management, Product, Operations, and other global teams to drive key strategic initiatives
- Lead cross-functional projects end-to-end, from problem definition to execution and impact measurement
- Build scalable tools, processes, and operating models that enable strong execution across 30+ countries
- Ensure strong alignment between global strategy and local market execution
- Use Looker, Excel, and other BI tools to analyze business performance and identify actionable insights
- Build dashboards, models, and performance tracking tools to support decision making
- Translate complex data into clear insights and strategic recommendations for senior leadership
- Support experimentation and test-and-learn approaches to optimize performance
- 4+ years of relevant experience in Strategy & Operations, management consulting, investment banking, tech companies, or high-growth retail/e-commerce environments
- Experience working in fast-paced, high-growth, and cross-functional environments
- Experience working with financial planning, growth strategy, or operational performance management is strongly preferred
- Exceptional analytical skills with strong attention to detail
- Advanced proficiency in Excel, including financial modelling, forecasting, and scenario analysis
- Strong experience using BI tools such as Looker to extract insights and drive decision making
- Strong data-driven mindset with ability to translate data into actionable business recommendations
- SQL experience is a plus but not required
- Outstanding structured problem-solving skills with ability to break down complex and ambiguous problems
- Ability to identify high-impact opportunities and prioritize effectively
- Strong business judgment and ability to connect strategy with operational execution
- Proven ability to work closely with senior stakeholders, including General Managers and global functional leaders
- Strong stakeholder management skills across global and local teams
- Ability to influence without authority and drive alignment across multiple functions
- Excellent written and verbal communication skills
- Strong project management skills with demonstrated experience leading cross-functional initiatives end-to-end
- Ability to manage multiple priorities and workstreams simultaneously
- High ownership mindset with strong bias toward action and execution
- Full professional proficiency in English
- Comfortable working in a global, fast-paced environment
- Hands-on, proactive, and highly motivated individual with strong ownership mindset
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Skills Required
- 4+ years of relevant experience in Strategy and Operations, management consulting, investment banking, technology companies, or high-growth retail/e-commerce environments
- Experience working in fast-paced, high-growth, cross-functional environments
- Experience with financial planning, growth strategy, or operational performance management
- Exceptional analytical skills and strong attention to detail
- Advanced Microsoft Excel proficiency, including financial modeling, forecasting, and scenario analysis
- Strong experience using BI tools such as Looker
- Structured problem-solving skills and strong business judgment
- Experience working with senior stakeholders and global and local teams
- Strong project management skills and experience leading cross-functional initiatives end-to-end
- Excellent written and verbal communication skills
- Full professional proficiency in English
- SQL experience
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
