The Senior Manager is a key leadership position within the organization. Senior Managers are responsible for leading a team of consultants to ensure exceptional client support and services. This includes independently leading complex M&A integration and enterprise transformation engagements. They directly manage performance, set expectations, and develop strategic plans to achieve high client satisfaction. Senior Managers drive efficiency, improve revenue, and lead the recruitment, hiring, and training of staff. They also foster business development by cultivating relationships with both new and existing clients. This role requires a high degree of organization, leadership, and a “do whatever it takes” attitude to deliver results under tight deadlines.
POSITION RESPONSIBILITIES
1. Leadership & ManagementCommunicates practice area strategy and goals to the team, aligning with overall company objectives.
Collaborates with the Practice Area Leader to maintain accurate revenue, expense forecasts, and pipeline details.
Promotes a consulting culture that balances financial goals with client satisfaction.
2. Billable Work
Maintains personal billable utilization while managing team needs.
Focuses on continuous professional development and expertise in the practice area.
3. Marketing & Business Development
Achieves annual sales target, as communicated separately.
Develops solutions and writes proposals/SOWs that clearly communicate value to clients.
4. Staff Management & Development
Partners with the Practice Area Leader to recruit and retain a high-performing consulting team.
Ensures appropriate staffing, training, and resources to meet revenue and profitability goals.
Leverages professional development plans to develop staff members.
Ensures staff adherence to CREO’s code of conduct, policies, and procedures.
5. Client Relations & Delivery
Manages client expectations, ensuring satisfaction with CREO’s delivery.
Anticipates and resolves client issues quickly and efficiently.
Consults with the Practice Area Leader on client-related challenges.
Ensures projects are managed to scope, schedule, budget, and quality standards.
Oversees work and creates polished client deliverables.
Ensures all engagements align with the Statement of Work and meet or exceed client expectations.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE
- 12+ years of relevant experience including 5+ years as a manager in consulting, with large management consulting firm experience preferred.
- Bachelor’s degree in relevant field
- Preferred: Masters or equivalent post graduate degree (or post-graduate degree in process)
- Proven track record in business development, cultivating relationships with both existing and new clients
- Extensive experience in recruiting, interviewing, hiring, managing, and developing individual staff members
- Strong ability to build and lead high-performing teams of consultants delivering outstanding results
- Demonstrated leadership in fostering a team culture based on work ethic, intellectual curiosity, and exceptional client service
- Cultural adaptability with the ability to modify communication style to suit diverse clients and settings
- Project management experience`, including ERP and other enterprise systems implementations and integrations
- High emotional intelligence, enabling effective management of diverse teams and client interactions
- Expertise in managing intensive workloads and handling complex tasks under tight deadlines
- Strong problem-solving capabilities, with an analytical, innovative, and creative approach
- Proven ability to manage multiple priorities and shift focus in fast-paced environments
- Exceptional verbal and written communication skills for clear, impactful presentations and reports
- Advanced proficiency in Excel, PowerPoint, and Word to develop compelling analyses and presentations
- Experience engaging with clients at all organizational levels (including private equity sponsors and/or portfolio company executives), delivering solutions with business insight and professionalism
Please note: This application may be reviewed in part by automated systems to help identify qualified candidates.
Skills Required
- 12+ years of relevant professional experience
- 5+ years of management experience in consulting
- Experience with a large management consulting firm
- Bachelor’s degree in a relevant field
- Master’s or equivalent postgraduate degree
- Proven business development and client relationship cultivation experience
- Experience recruiting, interviewing, hiring, managing, and developing staff
- Experience building and leading high-performing consulting teams
- Leadership experience fostering strong team culture and client service
- Cultural adaptability and ability to adjust communication styles
- Project management experience, including ERP and enterprise systems implementations and integrations
- High emotional intelligence for managing diverse teams and client interactions
- Ability to manage intensive workloads and complex tasks under tight deadlines
- Strong analytical, innovative, creative, and problem-solving skills
- Ability to manage multiple priorities in fast-paced environments
- Exceptional verbal and written communication skills
- Advanced proficiency in Excel, PowerPoint, and Word
- Experience engaging clients at all organizational levels, including private equity sponsors or portfolio company executives
What We Do
CREO, Inc. is an innovative management consulting and advisory firm based in Research Triangle Park, NC. CREO helps its clients operate effectively, freeing them to apply their talents, pursue their mission, and realize their vision through a focus on effective operations and organizational health.
