CleverTap
Senior Manager - Strategy and Operations
The Role
About the Role
We’re seeking a proactive Senior Manager – Strategy and Ops to unlock insights across our go-to-market and business ecosystems—including Marketing, Sales, Customer Success, and Finance platforms such as Salesforce, HubSpot, ChurnZero, and our financial systems.
In this cross-functional role, you'll analyze performance trends, uncover inefficiencies, and build actionable strategies that fuel revenue growth, customer retention, and operational excellence across CleverTap. Your work will directly inform leadership decisions and help shape the future of how we scale.
What You’ll Do
-Analyze cross-functional data — marketing funnel performance, sales pipeline trends, churn indicators, financial KPIs (e.g. CAC, LTV, payback periods)
-Build and maintain dashboards and reports using BI tools (Looker Studio, Power BI, Tableau, Metabase, etc.)
-Perform cohort, funnel, LTV, and churn analyses, uncovering root causes of customer leakage or sales inefficiencies
-Deliver insights through storytelling to teams and executives—highlight wins, opportunities, and actionable recommendations
-Collaborate with RevOps, Finance, Marketing, Sales, and CS teams to design experiments (A/B tests, pilot initiatives) validating hypotheses and optimizing key metrics
-Drive system integration and data quality efforts—ensure proper tracking, tagging, and data flows across Salesforce, HubSpot, ChurnZero, and financial systems
-Support forecasting, budgeting, and variance analysis—help identify and explain deviations from targets
-Proactively surface growth or retention opportunities—e.g., ICP refinement, sales velocity bottlenecks, campaign optimization, high-risk churn cohorts
What We’re Looking For
Must-Have:
-Bachelor’s degree (e.g., Analytics, Finance, Engineering,Mathematics, Business, or related)
-5–7 years of experience in business, sales, marketing, or customer success analytics—ideally in B2B SaaS or Consulting
-Strong analytical and statistical skills (cohort analysis, LTV, churn modeling, predictive analysis)
-Proficiency in SQL and experience with at least one BI/data visualization tool (Looker Studio, Tableau, Power BI, Metabase)
-Hands-on experience extracting and modeling data from CRM/automation platforms (Salesforce, HubSpot) and customer success tools (ChurnZero, Gainsight)
-Ability to communicate from the data to actionable insights—presentation skills, narrative clarity, dashboard design
-Experience partnering with RevOps or Finance to support sales forecasting and quota attainment analysis
Good to Have:
-Familiarity with product or behavioral analytics tools (Amplitude, Mixpanel)Python or R experience for advanced analytics or predictive modeling
-Prior exposure to data warehousing concepts or ETL (Snowflake, Redshift, BigQuery)Experience designing and analyzing A/B tests or pilot rollouts
-Worked in RevOps, GTM Ops, or Strategic Ops functions in SaaS companies
What Success Looks Like
-Increased marketing-to-sales funnel conversionReduced churn of high-risk cohortsImproved average deal size or sales velocity month-over-month
-Enhanced forecasting accuracyDemonstrated ROI on analytics-led campaigns or retention initiatives
Who You’ll Report To : Chief of Staff - CEO Office
Why join us
- Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
- You are passionate about technology and its impact on the high-growth mobile technology space
- Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
- Flourish in an Environment that Nurtures Growth and Curiosity
Learn More
Get to know us better before you apply! Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.
Clever.AI
CleverTap Developer Documentation
Blogs
TesseractDB™
CleverTap Product Demo
Values
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.
At the forefront of our innovation is Clever.AI, driving the next wave of AI-powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.
For more information, visit https://clevertap.com/ or follow us on Linkedin and X.
Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
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The Company
What We Do
CleverTap is the modern, integrated retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. CleverTap drives contextual individualization with the help of a unified and deep data layer, AI/ML-powered insights, and automation enabling brands to offer hyper-personalized and delightful experiences to their customers. 1,200+ customers in 60+ countries and 10,000+ apps, including Gojek, ShopX, Canon, Mercedes Benz, Electronic Arts, TED, Jio, Premier League, TD Bank, Carousell, Papa John’s, and Tesco, trust CleverTap to achieve their retention and engagement goals, growing their long-term revenue. Backed by leading venture capital firms, including Sequoia, Tiger Global Management, and Accel, the company is headquartered in Mountain View, California, with offices in Mumbai, Singapore, Sofia, São Paulo, Bogota, Amsterdam, Jakarta, and Dubai. For more information, visit clevertap.com
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