We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health, a top health solutions company in the United States, is seeking a Senior Manager, Strategic Planning, to support the development and execution of high-priority strategic programs within Health Plan Service Operations. At Aetna, Service Operations is the engine for delivering and transforming service experiences for our members and providers, spanning functions like call center, digital engagement, claims, and financial administration.
This highly visible and collaborative role is part of the Business Performance Office, responsible for delivering key initiatives for Aetna’s Leadership Team. The Sr. Manager, Strategic Planning, will serve as a central orchestration layer, ensuring alignment from strategic planning through execution.
This position will work in close partnership with colleagues across multiple lines of business (e.g., Commercial, Medicare, Medicaid), operational functions (e.g., Service, Clinical), and shared services teams (e.g., Aetna Technology, Marketing). The role requires the ability to operate effectively in a matrixed environment, navigate organizational complexity, and quickly build a deep understanding of business needs and objectives.
As Sr. Manager, Strategic Planning & Operations, you will be responsible for driving initiatives that advance Aetna's commitments to lead in member and provider experience, product differentiation, affordability, and operational excellence.
Key Responsibilities
Oversee high-priority strategic programs with multiple complex workstreams, ensuring alignment, momentum, and delivery against ambitious strategic objectives
Monitor progress and proactively manage risks and dependencies, providing timely escalation and cross-functional alignment to support successful delivery of critical priorities
Design future state service experiences and translate those journeys into operational models, technology roadmaps, and go-to-market planning for execution of differentiated capabilities
Drive alignment between business strategy and technology delivery, shaping capability sequencing and coordinating feature-level execution
Ensure operational readiness for key initiatives, including workforce and change management planning to enable adoption of new processes and tools
Develop executive-level communications and presentations, synthesizing complex inputs into clear, decision-oriented materials that facilitate alignment and inform leadership decisions
Required Qualifications
A minimum of 7 years of relevant work experience in health care, insurance, or related field
A minimum of 5 years of experience with strategic business planning or program / project management
Advanced proficiency in Microsoft Excel and PowerPoint, including the ability to clearly structure information, perform data analysis, and synthesize insights
Strong executive communication skills, with the ability to deliver concise and decision-oriented messaging for senior leadership
Demonstrated ability to drive and model strategic planning and rigorous execution oversight in a consistent manner
Strong relationship management and experience collaborating with cross functional teams
Preferred Qualifications
Service Operations experience in a large, matrixed organization
Demonstrated success developing and executing strategies for healthcare products, services, and programs
High ownership mindset, intellectual curiosity, and comfort operating amidst ambiguity
Prior consulting experience
Project Management Professional (PMP) certification or equivalent experience in structured project or program management methodologies
Education
Bachelor’s degree or equivalent work experience
Pay Range
The typical pay range for this role is:
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- Minimum 7 years of relevant work experience in health care, insurance, or related field
- Minimum 5 years of experience with strategic business planning or program/project management
- Advanced proficiency in Microsoft Excel
- Advanced proficiency in Microsoft PowerPoint
- Strong executive communication skills and ability to create decision-oriented materials for senior leadership
- Demonstrated ability to drive strategic planning and rigorous execution oversight
- Strong relationship management and experience collaborating with cross-functional teams
- Bachelor's degree or equivalent work experience
- Service Operations experience in a large, matrixed organization
- Experience developing and executing strategies for healthcare products, services, and programs
- Prior consulting experience
- Project Management Professional (PMP) certification or equivalent project/program management methodology experience
- High ownership mindset, intellectual curiosity, and comfort operating amidst ambiguity
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
