At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Position Summary
GEICO is seeking an experienced Senior Engineering Manager to lead our CRM AI team. In this role, you will drive the technical direction, strategy, and execution of our product roadmap to build customer experiences powered by GenAI models and agentic AI capabilities within our CRM platform. The ideal candidate has deep technical expertise in building AI products and can cultivate a high-performance culture, foster strong cross-functional relationships, and effectively manage technical teams in a fast-paced, startup-like environment. This is an exciting opportunity for a seasoned engineering leader who thrives in a dynamic environment and is passionate about scaling teams and advancing AI capabilities that empower customer experiences.
Position Description
The Service Engineering team is transitioning disparate customer communication touchpoints into a world-class services company by building the foundational voice, chat, text, email, and core contact center experiences for sales, service, and claims operations used by 20,000 GEICO contact center agents, field adjusters, and sales representatives who sell, endorse, and service more than 80 million customers and prospective customers. We are building an AI-powered CRM platform using agentic capabilities to move from a system of record to a system of intelligence and action.
You will lead the foundational work that shifts the CRM platform from a model optimized for human execution to one optimized for agentic intelligence enabling proactive identification of churn and risk, systematic reduction in cost to serve, consistency of service quality, higher first-contact resolution, and safe and scalable application of AI. Our vision is to reduce manual work for consumers and agents by deploying intelligent agents that automate routine tasks, surface insights proactively, and empower our teams to deliver exceptional customer experiences at scale.
Position Responsibilities
As a Senior Manager, you will:
Work with your Director to develop technical roadmap, drive execution, address project dependencies, develop incremental milestones, and deliver projects on time.
Drive the evolution of our CRM platform from a system of record (accounts, contacts, policies, cases) to a system of intelligence (conversation insights, agent activity, customer footprint, risk signals) and ultimately to a system of action (AI agents, copilots, automated decisions)
Own technical roadmap for CRM AI capabilities including Agent Workspace and Agentic workflows.
Work closely with key stakeholders across AI research, design, product management, data science, and business development.
Foster a team culture that encourages technical and product innovation, allowing teams to experiment and iteratively improve based on data-driven insights.
Understand how requirements and design choices may impact systems across multiple areas (user experience, production-grade application development, hybrid cloud deployments).
Build and lead a high-performing team capable of taking ownership of complex technical and product challenges.
Develop a growth-oriented environment that attracts top-tier talent and supports their professional development.
Engage in team development and mentorship while maintaining the ability to dive into technical discussions and support where needed. Excited to do hands-on technical work when required.
Cultivate a culture that motivates all levels of performers to higher levels of achievement
Qualifications
6+ years of experience in engineering management, with a focus on building consumer products.
3+ years of experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
3+ years of experience in building AI/ML products, conversational interfaces particularly with LLMs or similar AI models.
Strong foundation in algorithms, data structures, and core computer science concepts
Strong problem-solving ability
Solid background in software development methodologies, software testing, CI/CD, production monitoring. Proficient in agile principles and best practices.
Strong experience with AWS, GCP, Azure, or another cloud service
Ability to excel in a fast-paced, startup-like environment
Ability to communicate complex AI concepts and engineering challenges effectively to stakeholders and ensure successful cross functional collaboration.
Active involvement in AI communities, technical thought leadership or contributing to open source projects.
Good understanding of current market trends, customer needs, and strong point of view on how to improve and evolve the product.
Education
Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
Annual Salary
$130,000.00 - $300,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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What We Do
We know you know GEICO, but we want you to know that with us, you’ll find a rewarding career no matter which path you take. Our over 40,000 associates have been unexpectedly delighted to find that their jobs have turned into illuminating careers. You know us for insurance. Get to know us for great careers, too.
