Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Summary
The Communications Services team is seeking an experienced Senior Manager with a passion for building high performance, low-latency communications platforms and applications. You will build and manage a team of engineers with a deep focus on delivering enterprise-wide solutions that operate in a highly performant and efficient way. You will help drive our insurance business transformation as we redefine experiences for our customers.
Position Description
The Communications Engineering department is responsible for creating high value, low friction interactions for our customers and partners. We are on a transformation journey to reshape communications across all contact channels. This position is charged with curating experiences for those that need to speak to any of our lines of business. We are in the process of modernizing our services and architecture across Amazon Web Services (AWS) with extreme focus on leveraging data and automation to transform experiences and drive efficiency.
A Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Senior Manager will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise to improve application performance, capacity benchmarking, increase availability and reliability, design and evolve cloud infrastructure.
Position Responsibilities
As a Senior Manager, you will:
Work with your Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time
Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives
Understand how requirements and design choices may impact systems across multiple areas
Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery
Initiate and support all aspects of performance management for team members - mentoring, performance and coaching plans, reviews, warnings, terminations, etc.
Cultivate a culture that motivates all levels of performers to higher levels of achievement
Foster a culture of growth mindset that acknowledges and expects individuals to grow and be accountable. Influence those you motivate and coach to be receptive to feedback.
Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies
Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience
Develop the team budget and be accountable for reporting on results achieved at regular intervals
Significantly contribute to the team planning process to include surfacing associate level proposals
Collaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable way
Influence and build vision with product owners to ship quality products in a faster pace
Drive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient way
Consistently share best practices and improve processes within and across teams
Qualifications
Strong foundation in algorithms, data structures, and core computer science concepts
Basic UI/UX, API, and prototype design; REST/JSON/XML and integrations with Amazon Connect contact flows, Lambda, and API Gateway
Fluency with Python, Java, Go, .NET, JavaScript/TypeScript, XML, JSON, and RESTful web services
OOP, design patterns, microservices, and frontend/backend unit testing (including backends invoked from Connect)
Cloud concepts: SaaS, PaaS, IaaS; Amazon Connect as managed contact-center SaaS on AWS with IAM, VPC, and CloudWatch
Fast learner; quick to adopt new AWS and Connect capabilities (routing, flows, Lex, etc.)
Strong multi-cloud knowledge (AWS, GCP, Azure) with AWS depth: Connect, Lambda, S3, DynamoDB/RDS, SNS/SQS, EventBridge, CloudWatch, IAM, VPC
Data modeling and architecture for analytics, reporting, and AI/ML; Connect CTRs and streaming/analytics pipelines (e.g., Kinesis) where applicable
Scaled contact centers; Amazon Connect (queues, routing profiles, flows, tasks, outbound, Lex/Polly/Lambda integrations)
Operational portals: AWS Management Console / Connect admin and Azure Portal
Monitoring and performance: CloudWatch, X-Ray, dashboards/alarms, Connect queue and service metrics
Metrics-driven prioritization: correlate drivers and outcomes (SLA, handle time, abandonment, system latency)
MS Office (PowerPoint, Outlook, Word); Zoom and Slack
Agile delivery; Jira, Azure DevOps, Portfolio
Program management: MS Project, Visio, Excel
Strong understanding of Site Reliability Engineering and DevOps principles
Strong technical acumen in Cloud Architecture, Performance Benchmarking, and Capacity planning
Experience with driving cultural change in technical excellence, quality, and efficiency
Experience managing and growing technical leaders and teams
Experience
8+ years with customer communications platforms, services, and software (e.g., contact center, omnichannel, CPaaS, or adjacent integrations).
6+ years hands-on coding experience.
5+ years building and operating software in a large-scale, mission-critical environment (reliability, incident response, change discipline).
5+ years managing and developing technical teams — hiring, coaching, performance conversations, capacity planning, and day-to-day prioritization — in addition to supervising personnel in technical operations or engineering settings.
5+ years technical / engineering management experience: owning roadmaps and delivery, cross-functional alignment with product and operations, and accountability for quality, timelines, and production health.
5+ years with a major public cloud (AWS preferred; GCP or Azure acceptable), including design, implementation, and operational ownership of cloud-based services.
2+ years with automated testing — unit, integration, and end-to-end functional tests — including standards and practices for teams you lead or oversee.
Education
Bachelor’s Degree in Information Technology or related field, or equivalent experience
Location
Bethesda, MD/Hybrid
Annual Salary
$140,000.00 - $300,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
The GEICO Pledge:
Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Skills Required
- 8+ years with customer communications platforms, services, and software (contact center, omnichannel, CPaaS, or adjacent integrations)
- 6+ years hands-on coding experience
- 5+ years building and operating software in a large-scale, mission-critical environment (reliability, incident response, change discipline)
- 5+ years managing and developing technical teams, including hiring, coaching, performance management, and capacity planning
- 5+ years technical/engineering management experience owning roadmaps, delivery, cross-functional alignment, and production health accountability
- 5+ years with a major public cloud (AWS preferred; GCP or Azure acceptable) including design, implementation, and operational ownership
- 2+ years with automated testing -- unit, integration, and end-to-end functional tests and standards
- Strong foundation in algorithms, data structures, and core computer science concepts
- Fluency with Python, Java, Go, .NET, JavaScript/TypeScript, XML, JSON, and RESTful web services
- Experience with OOP, design patterns, microservices, and frontend/backend unit testing
- Experience with Amazon Connect (contact flows, queues, routing, Lex/Polly/Lambda integrations) and scaled contact centers
- Deep AWS knowledge (Connect, Lambda, S3, DynamoDB/RDS, SNS/SQS, EventBridge, Kinesis, CloudWatch, IAM, VPC)
- Familiarity with analytics and streaming pipelines, data modeling and architecture for reporting and AI/ML
- Operational experience with AWS Management Console, Connect admin, and Azure Portal
- Monitoring and performance experience: CloudWatch, X-Ray, dashboards/alarms, Connect queue and service metrics
- Strong understanding of Site Reliability Engineering and DevOps principles
- Experience driving cultural change in technical excellence, quality, and efficiency
- Experience managing and growing technical leaders and teams
- Familiarity with Agile delivery and tools (Jira, Azure DevOps) and program management tools (MS Project, Visio, Excel)
- Ability to craft strategy, negotiate delivery dates, identify project risks, and report on team/project metrics
- Bachelor's Degree in Information Technology or related field, or equivalent experience
GEICO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEICO and has not been reviewed or approved by GEICO.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, prescription, behavioral health, dental (including orthodontia), and vision options with multiple plan types. Wellness resources, HSAs/FSAs, and related programs add breadth to the core health offering.
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Retirement Support — Retirement support includes a 401(k) with an employer match, and the match level is still characterized as good even after adjustments. Access to a credit union and financial education tools further strengthens the overall retirement/financial support picture.
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Flexible Benefits — Work-life programs provide flexibility through hybrid scheduling and limited remote-work options, alongside a broad menu of ancillary benefits such as commuter pre-tax programs, employee discounts, and charitable gift matching. Education support via tuition assistance and scholarships adds additional optionality for different needs.
GEICO Insights
What We Do
We know you know GEICO, but we want you to know that with us, you’ll find a rewarding career no matter which path you take. Our over 40,000 associates have been unexpectedly delighted to find that their jobs have turned into illuminating careers. You know us for insurance. Get to know us for great careers, too.
