As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Infrastructure Platforms team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.
Job responsibilities
- Shows expertise in site reliability principles and demonstrates what it means to strike the balance between features, efficiency, and stability, negotiating with peers and executive partners to ensure optimal outcomes
- Drives the adoption of site reliability practices throughout the organization and ensures teams demonstrate site reliability best practices empirically through stability and reliability metrics
- Manage a small team of enthusiastic SREs with varying experiences.
- Accountable for their Annual performance reviews, 1:1 and career development.
- Drives a culture of continual improvement by encouraging real-time feedback to improve the customer’s experience
- Ensures your team collaborates with other teams within your specialization and avoids duplication of work where possible
- Follows an objective, data-driven, post-mortem strategy by conducting regular team debriefs that enable team members to learn from successes and mistakes
- Coaches and develops entry to mid-level team members through tailored feedback and growth plans
- Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences
- Establishes team standards for AI-assisted reliability workflows across automation and delivery practices, ensuring traceability/auditability, resiliency, and security controls.
- Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data.
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience . I
- Demonstrates advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
- Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.
- Ability to set and reinforce organization-level practices for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
- Experience leading technologists to manage and solve complex technological issues on an organizational level
- Influences the team’s culture by championing innovation and change for success
- Experience hiring, developing, and recognizing talent
- Proficient in at least one programming language such as Python, Java etc., and Web frameworks like Django Flask etc.,
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, etc.)
- Proficient with CI/CD practices and related tooling, container/container orchestration, and troubleshooting common networking technologies and issues
- Ability to initiate and implement ideas to solve business problems
- Passion for learning new technologies and driving innovative solutions.
Skills Required
- Formal training or certification in site reliability engineering concepts
- At least 5 years of applied site reliability engineering experience
- Advanced proficiency in site reliability culture and principles
- Experience implementing site reliability practices across application and platform teams
- Experience leading teams in the safe use of enterprise-authorized AI capabilities for reliability engineering workflows
- Ability to review AI-assisted recommendations and escalate uncertain decisions while maintaining resiliency, security, and auditability
- Experience leading technologists through complex technology issues at an organizational level
- Experience hiring, developing, and recognizing talent
- Proficiency in at least one programming language, such as Python or Java
- Proficiency with web frameworks such as Django or Flask
- Knowledge of software applications and technical processes in a technical discipline such as Cloud or AI
- Proficiency with CI/CD practices and related tooling
- Proficiency with containers and container orchestration
- Ability to troubleshoot common networking technologies and issues
- Ability to initiate and implement ideas to solve business problems
- Passion for learning new technologies and driving innovative solutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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