Senior Manager, Software Engineering

As Senior Manager, Engineering for Protect, you will lead a critical engineering area within Pindrop’s fraud detection platform. This role combines hands-on technical credibility with strong people leadership. You will help your team build and operate scalable, high-performance services that power real-time fraud detection, while partnering closely with Product, Research, and peer engineering leaders to deliver meaningful customer outcomes.

More specifically, you will:

• Lead the strategy, execution, and day-to-day engineering operations for a key Protect domain, with a focus on reliability, delivery quality, and technical health.
• Manage, mentor, and grow a team of engineers, building a culture of ownership, continuous improvement, and strong technical execution.
• Stay close to the architecture and implementation details, moving comfortably between planning, technical design, and operational problem-solving when needed.
• Partner with Product, Research, SRE, and adjacent engineering teams to prioritize work, remove bottlenecks, and deliver scalable solutions in a multi-cloud environment.
• Strengthen engineering fundamentals across your area, including observability, incident response, quality practices, CI/CD, and team operating cadences.
• Use data, metrics, and technical judgment to identify systemic issues, improve team effectiveness, and raise the bar on execution.

• You are a technically credible, hands-on leader who can move from strategy to architecture to day-to-day execution without losing the trust of the team.
• You are collaborative and culture-driven, and you know how to energize a team while partnering effectively across functions.
• You are resilient, calm under pressure, and comfortable making sound decisions in ambiguous or high-stakes situations.
• You are an influential communicator who can translate technical priorities and tradeoffs into clear business impact for stakeholders.

Must-haves:

• 6+ years of experience in software, platform, or cloud engineering, including direct responsibility for team leadership and delivery outcomes.
• Strong hands-on experience building and operating distributed systems in AWS and/or GCP, with familiarity in Kubernetes, CI/CD, and cloud-native engineering practices.
• Proven ability to lead engineers through execution, improve engineering processes, and deliver reliable systems in production.
• Strong technical grounding in modern backend engineering, observability, and operational excellence.

Nice-to-haves:

• Experience in fraud prevention, authentication, voice biometrics, trust and safety, or related security products.
• Prior hands-on experience as a software, infrastructure, or platform engineer before moving into management.
• Experience working in high-growth SaaS environments where speed, scale, and cross-functional execution all matter.

This is a high-impact opportunity to lead meaningful Protect engineering work at the center of Pindrop’s mission. Your team’s work will directly influence how effectively we detect fraud in real time, how reliably our platform scales, and how quickly we can bring new capabilities to market. You will have strong visibility, real ownership, and the chance to shape both the team and the systems behind one of Pindrop’s most important product areas.

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

This position will be posted for 30 days after 7/23/26.
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