We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
We are seeking a highly skilled Senior Manager to lead the Production Support function for Financial Systems within the SAP S/4HANA landscape. This role resides in the Finance Organization owns end-to-end functional production support, user experience, reporting, and continuous improvement for Finance applications.
The ideal candidate brings deep SAP S/4HANA expertise, strong finance and accounting knowledge, and proven leadership experience to effectively triage complex issues, partner with IT, and deliver stable, high-quality solutions for Finance users. This role requires a strategic and operational leader who can balance day-to-day production support with longer-term enhancement delivery, user enablement, and metrics-driven transparency for leadership.
Key ResponsibilitiesProduction Support & End-User Enablement- Lead enterprise production support for SAP S/4HANA Finance.
- Ensure timely intake, triage, and resolution of production issues.
- Own ticket management processes, ensuring consistent prioritization, escalation, and closure of defects and enhancement requests.
- Lead, coach, and develop a small team with a strong enterprise mindset.
- Foster a culture of accountability, continuous improvement, and proactive problem-solving.
- Support ongoing finance transformation and system migration initiatives through effective change management.
- Own production support metrics and leadership reporting.
- Provide monthly updates to Finance and Technology leadership.
- Use insights from metrics to drive prioritization, staffing decisions, and process improvements.
- Manage multiple projects simultaneously, ensuring they are delivered on time and within budget.
- Develop project plans, timelines, and resource allocation to ensure successful project execution.
- Monitor project progress and address any issues or roadblocks promptly.
- Coordinate and support end-user training for deployed changes.
- Serve as the primary liaison between Finance and IT for production support and system enhancements.
- Build strong, trusted relationships across Finance, Accounting, and Technology teams.
- Communicate effectively with stakeholders to understand their needs and gather requirements.
- Present design concepts and project updates to stakeholders, incorporating their feedback into the design process.
- Own Finance Systems communications, including user-facing emails, distribution lists, and production support mailbox management.
- Ensure training materials and documentation are accurate, current, and easy to consume.
- Establish and maintain a cadence for periodic updates to training content, including a minimum annual review cycle.
Required Qualifications
- 7+ years of relevant professional experience.
- 3+ years of SAP S/4HANA or related SAP module experience.
- 3+ years of direct or indirect people leadership experience.
Preferred Qualifications
- Work with large ERP platforms.
- Background in corporate accounting, finance, or financial systems.
- Experience in consulting or large-scale finance transformation programs.
- Demonstrated ability to work across complex systems, apply critical thinking, and challenge the status quo.
Education
- Bachelor’s degree with a concentration in accounting or finance or related experience; equivalent years of related professional work experience may substitute.
Pay Range
The typical pay range for this role is:
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
