Senior Manager Salesforce Platform

The Salesforce Platform Manager is a senior platform leadership role responsible for the long-term health, strategic direction, commercial stewardship, compliance posture, and operational governance of Emerson's enterprise Salesforce platform. This role owns the coordinated platform roadmap across Business Groups and Enterprise Areas, ensuring Salesforce capabilities are aligned to Emerson's commercial, service, channel, data, and digital transformation priorities.

Beyond day-to-day platform ownership, this role manages Salesforce licenses, entitlements, vendor relationships, release intake, platform health metrics, technical debt visibility, and enterprise-wide governance alignment. The Platform Owner partners with Enterprise Architecture, Security, Data, Business Group leaders, implementation partners, and the Salesforce Center of Excellence to balance standardization, scalability, risk management, and business agility.

In this Role, Your Responsibilities Will Be:

Platform Ownership, Roadmap & Governance

• Own the long-term health, strategic direction, and enterprise roadmap for Emerson's Salesforce platform across implementation, stabilization, and continuous improvement phases
• Translate Business Group capability needs into a prioritized Salesforce platform roadmap that balances global standardization with justified local flexibility
• Partner with the Architecture Review Board, Salesforce Center of Excellence, and workstream teams to enforce platform governance, design standards, release discipline, and decision rights
• Monitor platform limits, org health, release impacts, adoption risks, technical debt, and configuration complexity, escalating issues before they become delivery or operational blockers
• Maintain a clear intake, prioritization, and release governance process for enhancements, new Salesforce products, and enterprise-level platform changes
   

Commercial, Vendor & License Stewardship

• Manage Salesforce licenses, entitlements, usage, renewals, and vendor commercial relationships to ensure Emerson receives value from its Salesforce investments 
• Represent Emerson in Salesforce customer councils, strategic account discussions, product roadmap conversations, and partner governance forums
• Evaluate new Salesforce capabilities and ecosystem tools against business value, platform fit, cost, risk, and enterprise readiness criteria
• Coordinate with Procurement, Legal, Finance, Security, and IT leadership on commercial agreements, compliance obligations, and vendor performance expectations
   

Compliance, Security & Enterprise Alignment

• Ensure Salesforce platform operations align with Emerson security policies, data governance frameworks, audit requirements, regulatory obligations, and enterprise architecture standards
• Partner with Security, Data, and Architecture leaders on access models, data protection, sandbox strategy, release controls, and operational risk management
• Define platform-level operating metrics and executive reporting for platform health, adoption, compliance, cost, releases, support performance, and backlog transparency
• Build durable platform operating practices that reduce customization sprawl, protect the global template, and support a sustainable internal ownership model

Who You Are:
You combine strategic platform ownership with hands-on operational discipline (Strategic Mindset; Drives Results). You can make sense of competing Business Group requirements, vendor inputs, compliance obligations, and technical constraints, then convert them into a practical platform roadmap (Manages Complexity; Decision Quality). You communicate platform priorities in business language, build trust with senior stakeholders, and influence teams through credibility rather than title (Communicates Effectively; Collaborates; Interpersonal Savvy). You are disciplined about governance, but pragmatic enough to support business speed when risk is understood and decisions are transparent (Balances Stakeholders; Ensures Accountability).

For This Role, You Will Need:
Technical Skills:

• Salesforce platform administration, configuration, security, release management, sandbox strategy, and org health monitoring
• License management, entitlement tracking, vendor governance, and commercial stewardship for enterprise software platforms
• Multi-org governance, platform limits, technical debt management, release intake, and environment strategy
• Understanding of Salesforce product portfolio, including Sales Cloud, Service Cloud, Data Cloud, Agentforce, Manufacturing Cloud, and partner ecosystem tools
• Security and compliance frameworks relevant to enterprise platforms, including SOX, GDPR, data residency, audit readiness, and access controls
   

Interpersonal and Leadership Skills:

• Executive communication and platform storytelling for CIO, commercial, finance, and Business Group stakeholders
• Governance mindset with pragmatic flexibility and ability to make balanced standardization versus local-fit decisions
• Cross-functional influence without direct authority across business, IT, Architecture, Security, Data, Procurement, Legal, and vendor teams
• Strategic planning orientation with ability to connect platform investments to enterprise outcomes and measurable business value
• Operational discipline, transparency, and comfort managing competing priorities across a complex global implementation
   

Required Certifications:

• Salesforce Administrator certification
• Salesforce Advanced Administrator, Platform App Builder, or Salesforce product certifications valued
   

Preferred / Nice-to-Have:

• Experience managing Salesforce platforms in manufacturing, industrial, or B2B environments
• Multi-org Salesforce governance experience at global enterprise scale
• Experience with Salesforce Data Cloud, Agentforce, Manufacturing Cloud, or SPIFF
• Prior ownership of platform health scorecards, operating models, vendor scorecards, or enterprise application governance boards
• Experience standing up or maturing a Salesforce Center of Excellence

Preferred Qualifications that Set You Apart:

• Bachelor's degree required in Information Systems, Computer Science, Business, Engineering, or a related field; Master's degree or MBA preferred
• 8+ years of Salesforce platform management, administration, product ownership, or enterprise application leadership experience
• Demonstrated experience governing Salesforce in a complex, global, multi-business environment
• Experience managing platform roadmaps, release governance, vendor relationships, licensing, compliance, and operational metrics
• Strong understanding of Salesforce administration, security, release management, sandbox strategy, and enterprise platform lifecycle management 
• Approximately 10-20% travel (global)
   

Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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