Senior Manager, Sales Operations (Case Planning)

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

As part of the Transcatheter Mitral and Tricuspid Therapies Sales Operations team, this role supports the national field sales team and the broader TMTT organization. Working cross-functionally, you will lead development, launch, and management of the case scheduling process to ensure efficient utilization of resources to meet patient demand.

This position will be based out Edwards Lifesciences Global Corporate Campus in Irvine, CA.

How you'll make an impact:

• Working collaboratively with hospital staff, territory managers, field clinical specialists, clinical affairs, and other key stakeholders to coordinate and allocate resources to support patients.

• Provide guidance on new product launch process for case scheduling and resource optimization.

• Deliver regular KPIs (Key Performance Indicators) for the business including dashboards, reports, and other analyses to provide deep insights into Case Scheduling for better business planning and management decision making.

• Development & governance of the case Planning tool to allow for efficient allocation of field resources.

• Manage the day-to-day operations of the case scheduling team.

• Act as a point person and provide training on scheduling process.

What you'll need (Required):

• Bachelors Degree in related field of study required. MBA or Master's Degree may offset some required experience.

• Minimum 8 years experience in relevant sales operations or project management in a medical device or healthcare industry space

What else we look for (Preferred):

• Demonstrates excellent communication skills including ability to communicate technical concepts clearly and concisely in written and presentation formats. Present information and respond to questions from all levels of the organization.

• Professional record of project management using lean principles, or resource allocation a big plus

• Advanced technical proficiency in Excel or relative analytics tools

• Moderate to advanced hands on use of data visualization tools (Tableau, PowerBI) to develop dashboards

• Experience in resource allocation or project management software such as Monday.com, Trello, or salesforce.com preferred

• Strong business acumen and organizational skills

• Ability to manage project work flows independently, hold high accountability in shifting priorities.

• Thrives in a cross functional, team environment.

• Ability to interact professionally with all organizational levels, including external contacts that may be at higher levels.

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $133,000 to $187,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.