About Figure
Figure is revolutionizing financial services with its disruptive technology platform. Our flagship product is the #1 non-bank HELOC in America. We’re delivering new consumer lending products and a capital markets ecosystem that maximize efficiency and transparency – by capitalizing on our loan origination activities, extensive network of partners, and growing pool of assets.
Join a team of 450+ people at Figure who have originated $11+ billion in loan volume.
We’re very profitable and growing fast.Figure has raised $469 million from top investors like Ribbit Capital, DST, Apollo, and Morgan Creek.
FastCo Most Innovative Companies
Forbes Top 50 Blockchain Companies
About the Role
We're seeking a Senior Manager Sales and Customer Support, to join our innovative and growing Customer Operations team at Figure. In this leadership role, you'll manage and mentor our licensed sales team, driving their performance to meet and exceed sales goals while maintaining a customer-centric approach. You will also manage the team responsible for helping Figure remediate outstanding borrower issues. You will be responsible for setting clear performance goals, tracking progress, and ensuring that the team consistently hits key targets. By providing strategic direction, fostering development, and ensuring excellence in every customer interaction, you'll play a pivotal role in our success. If you're passionate about leading teams and driving results, this is the perfect opportunity to make a significant impact!
What You’ll Do
- Team Leadership:
- Recruit, train, and develop a high-performing team of MLOs.
- Foster a positive and motivating team environment that encourages collaboration and success.
- Set clear performance expectations and conduct regular performance reviews.
- Sales Strategy:
- Develop and implement sales strategies to achieve overall business objectives and growth targets.
- Analyze market trends and adjust strategies to capitalize on opportunities and mitigate risks.
- Coaching and Development:
- Provide ongoing coaching and support to MLOs, helping them enhance their sales techniques and customer engagement skills.
- Organize training sessions and workshops to keep the team updated on industry regulations, products, and best practices.
- Performance Monitoring:
- Monitor individual and team performance metrics, providing actionable feedback to drive improvement.
- Generate regular reports on sales activities, forecasting, and team performance for senior management.
- Customer Relationship Management:
- Ensure exceptional service delivery to clients, addressing any escalated issues promptly and effectively.
- Collaborate with other departments to streamline operations and improve client experiences.
What We Look For
- Bachelor’s degree in Business, Finance, or related field (preferred).
- 5+ years as a licensed MLO in any state
- 5+ years of experience in mortgage sales, with a minimum of 2 years in a leadership role.
- Strong understanding of mortgage products and processing, industry regulations, and compliance.
- Proven track record of achieving sales targets and driving team performance.
- Excellent communication, interpersonal, and motivational skills.
- Proficiency in CRM software and sales management tools.
- Be able to maintain federal NMLS and state licenses in all required states
Base Pay and Sales Commission
- Base compensation range: $97,680 - $115,000
- On-target earnings range: $122,100 - $143,800
- We’ll launch the new team with a reasonable protection plan in place as we learn together
- Additional annual $5,000 bonus for obtaining and maintaining licensure in all 50 states
- This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 observed holidays & accrued PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-EK1 #LI-Hybrid
What We Do
Figure has applied blockchain technology across a series of real-world applications that are delivering real and immediate value to everyday consumers across sectors, including loan origination, private company cap table and fund management, security markets and payments. Figure has and continues to develop innovative products and services that seek to bypass traditional incumbents within the financial services industry.
Simply put, Figure is delivering on the promise of blockchain technology. Over $15B in transactions have been conducted on the Provenance Blockchain, a layer 1 designed for financial services, built and deployed by Figure.
As one of the first lenders to fully use blockchain technology, Figure is driving adoption across the lending ecosystem and providing stakeholders the benefit of an immutable record of asset ownership on the Provenance Blockchain. Figure’s HELOC product has enabled over 85,000 households across 45 states to unlock a combined $6 billion in equity from their homes. These lines of credit give people the opportunity to fund home improvement projects, secondary education, and more.
Figure is a regulatory powerhouse, boasting over 200 lending, servicing and money transmission licenses, SEC approval as an Alternative Trading System, and FINRA approved broker-dealer status. While some fintech companies aim to compete with traditional banks, Figure has stuck to expanding use cases for blockchain in finance and creating tech-enabled solutions for deep financial change in the markets. The company's iterative approach to product development has helped it to meet the evolving needs of its customers.
Why Work With Us
Figure creates tech-enabled, cutting-edge solutions for deep financial change, meeting the evolving needs of its customers. As the only firm leveraging blockchain technology to create real-world applications and immediate value to everyday consumers, Figure is effectively bridging the gap between the digital asset and traditional finance spaces.
Gallery
.JPG)
_2.png)
