Director, Marketing Strategy & Operations

The Director, Marketing Strategy & Operations is the CMO's business partner across strategy, operations, and budget/spend — translating ambiguous, cross-functional problems into a clear plan and driving it themselves, while holding their own in rooms with cross-functional leaders (including the CRO and GMs).

This role sits on the Revenue Strategy & Operations team (within the broader FinOps org) and sits on the CMO's leadership team. You'll lead a small team of analysts and own everything from day-to-day operating cadence to annual planning to the strategic bets that reshape how Marketing drives pipeline.

What you'll do:

• Own high-priority strategic initiatives end-to-end — marketing ROI modeling, channel performance, funnel performance — from framing through recommendation through ongoing execution

• Steward Marketing's full-lifecycle outcomes in cross-functional conversations with Sales, Post-Sales, Product, and Finance — representing the org's impact on pipeline and growth

• Run the operating cadence — day-to-day metrics, program management, and the strategic pivots that come from a fast-moving business — surfacing risks and opportunities proactively and driving resolution

• Drive annual and multi-year planning — priorities, resourcing, and goal setting for the Marketing org, translating strategy into a plan that balances ambition and achievability 

• Lead and grow a high-performing team — not just building durable processes, frameworks, and documentation, but also developing the analysts on your team and contributing to the broader Revenue Strategy & Operations team

• Use AI to create leverage — adopt and experiment with automation tools, and redirect the time saved toward the judgment-heavy work: what to build, why it matters, and what the data actually means in context.

What you'll bring:

• 8+ years of experience across high-growth tech and/or management consulting, including time in a team leadership role where you owned outcomes 

• A track record you can point to: specific initiatives you drove from ambiguous starting point to measurable business impact

• Functional experience in operations, strategy, go-to-market, and/or growth within SaaS is preferred

• Demonstrated ability to ramp quickly in unfamiliar domains and form a point of view fast —you are flexible and quickly build credibility

• Ability to distill complex, ambiguous problems into a concrete plan, and then drive execution of that plan yourself

• Genuinely energized by variety and ambiguity

• Excellence in cross-functional communication — you can explain a complex problem to a C-level leader and an analyst with equal clarity

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $218,300 USD - $327,500 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $204,000 USD - $306,000 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.